Concierge

Sofitel Singapore Sentosa Resort and Spa; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Sofitel Singapore Sentosa Resort and Spa is seeking a dedicated Concierge to act as brand ambassador, delivering personalised service and meeting guest needs with charm, attentiveness and efficiency for a luxury five-star experience.

With at least 2 years in concierge or related roles, you will maintain logs, assist with luggage, provide local advice on dining and attractions in Singapore, ensure a warm welcome, and uphold Sofitel’s grooming standards and exceptional guest experiences.

Qualifications

• Minimum 2 years of experience in concierge or related guest service roles.
• Excellent interpersonal and communication skills.
• Impeccable grooming and professional presentation.
• Ability to listen and respond to demanding guest needs.
• Fluency in multiple languages is a plus.

Responsibilities

• Serve as brand ambassador for Sofitel Singapore Sentosa Resort & Spa and deliver personalised guest service.
• Assist with luggage, manage errands and ensure timely, accurate task completion.
• Maintain logs and ensure smooth handovers; keep guests informed of hotel services and local attractions.
• Greet guests warmly, provide recommendations, and coordinate with other departments to meet guest needs.
• Adhere to Sofitel grooming standards and maintain a professional appearance at all times.

Skills

Customer service

Interpersonal communication

Politeness

Calm under pressure

Multilingual

Job description

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day: A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness. Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

• As Concierge, you will be the brand ambassador of Sofitel Singapore Sentosa Resort & Spa. You are responsible for offering excellent customer service, options, and other solutions to meet guest needs. Specifically, a Porter will be responsible for performing the following tasks to the highest standards:
• Show attention to detail in all tasks performed
• Perform any other related duties as directed by the Assistant Chef Concierge/ Chef Concierge
• Maintain and update a log of all errand runs and luggage stored
• Organise the sorting and distribution of all hotel and guest mail, parcels and messages
• Ensure all daily checklists are completed and handovers thorough.
• Ensure that the trolleys used by the Concierge section are clean and shining at all times.
• Ensure that the outside area in front of the hotel is kept clear at any time.
• Inspect on a regular basis the store rooms to ensure that stored items are properly recorded and that the store rooms are kept clean & tidy.
• Keep up to date information for all hotel services, promotions, outlet opening times.
• Keep up to date information for places to see, go and dine in the city of Singapore
• Promote Le Club, Advantage Plus and in-house promotions
• Practice and present a positive attitude at all times.
• Assist in achieving on-going improvements in the quality of service delivered to both external and internal customers.
• Ensure fast, effective and friendly service is provided to internal and external guests at all times.
• Ensure all guests receive a friendly and courteous welcome.
• Ensure you are immaculately groomed at all times adhering to Sofitel Singapore Sentosa grooming standards.
• Work honestly, ethically and with respect to team members’ diverse backgrounds’.
• Carry out tasks as instructed by members of the management team.
• Continually apply and develop the specific technical knowledge and job skills/requirements needed for effective job performance (including attending compulsory training sessions).
• Accept and welcome feedback on performance with the attitude to take action where necessary.
• Be flexible and adapt to change where required.
• Ensure all guests are welcomed warmly upon arrival (Car door opening, hotel door opening, Luggage taken immediately & guiding the guest through the required direction).
• Privacy: The Concierge will be attentive to the privacy/confidentiality of information and/or guest names available. He/she will ensure not to transmit any guest name, or guest history information.
• Treat guests and ambassadors from all cultural groups with respect, sensitivity and transparency.
• Any other ad-hoc duties that may be assigned by the Management from time-to-time.

Key Job Requirements:

• At least 2 years of experience in related field
• Calm, efficient, polite
• Excellent interpersonal communication skills
• Excellent grooming standards
• A passion and commitment to delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Multi-lingual is a plus

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.