Luxury Spa Concierge & Guest Experience

Capella Hotels and Resorts; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Capella Hotels and Resorts in Singapore is hiring a Spa Receptionist responsible for ensuring high guest satisfaction from reservation to departure. The role includes managing bookings, providing descriptions of services, and addressing guest inquiries courteously.

The ideal candidate will have 1 to 2 years of experience in a luxury spa, excellent interpersonal skills, and a thorough knowledge of spa treatments. Proficiency in Microsoft Office and Opera is required.

Qualifications

• 1 to 2 years of experience in luxury spa or similar field.
• Thorough knowledge of the spa industry.
• Basic knowledge of computer programs including Excel and Internet applications.

Responsibilities

• Maintain high service standards throughout the spa.
• Provide detailed descriptions of spa treatments and services.
• Address guest complaints with empathy and courtesy.
• Manage guest register and process payments accurately.

Skills

Interpersonal skills

Communication skills

Knowledge of spa services

Tools

Microsoft Office

Opera

Job description

Capella Hotels and Resorts in Singapore is hiring a Spa Receptionist responsible for ensuring high guest satisfaction from reservation to departure. The role includes managing bookings, providing descriptions of services, and addressing guest inquiries courteously.

The ideal candidate will have 1 to 2 years of experience in a luxury spa, excellent interpersonal skills, and a thorough knowledge of spa treatments. Proficiency in Microsoft Office and Opera is required.