Luxury Brand Experience Specialist

TDCX Singapore; Singapore; Presencial; SGD 36.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Flexible work arrangements

Career development

Global exposure

Descripción de la vacante

TDCX Singapore is seeking a customer service professional to join its global BPO team in Singapore. You will engage with partner brands across channels to deliver outstanding service and support customer inquiries.

The role emphasizes selling, problem-solving, and building enduring client relationships, with opportunities for mentoring and advancement within a world-class workplace. You'll work alongside experts in a fast-paced environment, benefitting from comprehensive training, flexible

Formación

• Two years of experience in retail sales or customer service in luxury/high-end goods or contact centre/e-commerce.
• Ability to tailor responses from customer information.
• Excellent spoken and written English; Mandarin for counterparts.
• Strong phone etiquette and listening skills.

Responsabilidades

• Provide excellent customer experience via phone, email, chat and social channels.
• Identify trends in satisfaction and propose improvement plans to drive sales.
• Display selling and negotiating skills and close sales when appropriate.
• Partner with the team to deliver after-sales service and manage client relationships.
• Accurately process data using company systems while following data security policy.
• Stay informed about campaigns and product launches to answer inquiries.
• Perform other duties to support the Quality Management System.

Conocimientos

Customer service

Multitasking

English & Mandarin fluency

Communication skills

Educación

Diploma or higher (any field)

Bachelor's degree

Herramientas

Salesforce

CRM systems

SAP

Descripción del empleo

TDCX Singapore is seeking a customer service professional to join its global BPO team in Singapore. You will engage with partner brands across channels to deliver outstanding service and support customer inquiries.

The role emphasizes selling, problem-solving, and building enduring client relationships, with opportunities for mentoring and advancement within a world-class workplace. You'll work alongside experts in a fast-paced environment, benefitting from comprehensive training, flexible