Luxury Timepieces Brand Ambassador | Clienteling & Sales

TDCX (SG) PTE. LTD.; Singapore; Híbrido; SGD 42.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Recognition programs

Learning & development plans

Positive work culture

Public transport access

Flexible working arrangements

Mentoring by experts

Global company with awards

Descripción de la vacante

TDCX is a Singapore-based global BPO leader offering CX solutions across multiple industries. The team delivers support via phone, email, live chat and social media, while analyzing customer satisfaction trends and implementing improvements to drive sales and loyalty.

The role requires strong communication, Mandarin-English fluency, and the ability to multitask in a fast-paced environment with a focus on superior service and client relationships.

Formación

• Diploma or higher or bachelor’s degree required.
• 2 years experience in retail sales or customer service in luxury/high-end goods or contact centre/e-com.
• Ability to tailor responses using customer information.

Responsabilidades

• Provide excellent customer experience via all channels (phone, email, live chat, social).
• Identify trends in customer satisfaction and suggest improvements to drive sales.
• Display strong selling and negotiating skills to close sales and understand client needs.
• Cultivate client relationships through exceptional service and after-sales support.
• Accurately process data using company systems while following data security policy.

Conocimientos

Multitasking

Strong communication

English & Mandarin

Customer empathy

Sales and negotiation

Educación

Diploma or higher

Bachelor’s degree or higher

Herramientas

Salesforce

SAP

CRM

Descripción del empleo

TDCX is a Singapore-based global BPO leader offering CX solutions across multiple industries. The team delivers support via phone, email, live chat and social media, while analyzing customer satisfaction trends and implementing improvements to drive sales and loyalty.

The role requires strong communication, Mandarin-English fluency, and the ability to multitask in a fast-paced environment with a focus on superior service and client relationships.