Luxury Fashion CX Advisor — Multilingual & Flexible

TDCX (SG) PTE. LTD.; Singapore; Ibrido; SGD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Recognition programs

Learning and development plans

Positive work culture

Public transport access

Flexible working arrangements

Mentorship by experts

Global company

Descrizione del lavoro

TDCX (SG) PTE. LTD. is a Singapore-based global BPO leader delivering customer experience, sales and digital marketing services to brands worldwide. The role focuses on delivering excellent service, analyzing issues, and driving proactive improvements while adhering to security policies.

Join a team that values coaching, flexible work arrangements, and career growth as part of a recognized global company with award-winning performance.

Competenze

• Diploma or higher in any field is required.
• Two years of experience in retail, luxury goods, or contact centre/e-commerce activities.
• Ability to multi-task and tailor responses to customer needs.
• Strong verbal and written communication in English; Mandarin and Cantonese helpful.

Mansioni

• Provide excellent customer experience via all channels.
• Identify and analyze customer issues and provide strategic solutions.
• Process data using company systems while adhering to data security policy.
• Identify trends in customer satisfaction and implement improvements.
• Collaborate with customer service team for after-sales services.
• Uphold professionalism and build sustainable customer relationships.
• Support ongoing Quality Management System improvements.

Conoscenze

Multitasking

Communication

Active listening

Empathy

Phone etiquette

Formazione

Diploma/Advanced Diploma/Bachelor's/Master's

Strumenti

Salesforce

SAP

CRM

Descrizione del lavoro

TDCX (SG) PTE. LTD. is a Singapore-based global BPO leader delivering customer experience, sales and digital marketing services to brands worldwide. The role focuses on delivering excellent service, analyzing issues, and driving proactive improvements while adhering to security policies.

Join a team that values coaching, flexible work arrangements, and career growth as part of a recognized global company with award-winning performance.