Duty Manager

HERITAGE HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 54,000 - 78,000; Full time

Benefits offered by this job

Staff benefits

Hotel privileges

Job summary

Heritage Hospitality Pte. Ltd. seeks a Duty Manager to lead daily Front Office operations at our luxury boutique hotel in Singapore. You will act as Manager-on-Duty, guiding the team, handling guest feedback, and ensuring service aligns with our premium standards.

Collaborating with Housekeeping and Engineering, you will optimize room readiness, monitor VIP arrivals, and drive cross-department coordination to maintain exceptional guest experiences.

Qualifications

• Minimum 3 years of supervisory or duty management experience in a hotel.
• Strong understanding of Front Office operations and rooms management.
• Excellent interpersonal, communication, and problem-solving skills.
• Guest-centric mindset with professionalism and attention to detail.
• Proficiency in hotel PMS systems.

Responsibilities

• Oversee daily Front Office operations during assigned shifts.
• Act as the Manager-on-Duty, providing leadership and decision-making support to the team.
• Handle guest feedback, concerns, and service recovery with professionalism.
• Ensure guest interactions reflect luxury brand standards and service culture.
• Monitor arrivals, departures, VIPs, and special requests for personalized experiences.
• Coordinate with Housekeeping and Engineering on room status and readiness.
• Manage room allocation to minimize out-of-order rooms.
• Follow up on maintenance issues to minimize guest impact.
• Conduct regular room checks for cleanliness and presentation.
• Support occupancy optimization through cross-department communication.
• Assist in implementing SOPs and service initiatives.
• Ensure compliance with hotel policies and safety regulations.
• Prepare shift reports and handover notes.
• Support training and development of Front Office staff.
• Manage billing discrepancies and night audit matters when required.
• Lead by example and foster a professional work environment.
• Support interdepartmental teamwork to ensure smooth operations.

Skills

Front Office Mgmt

Guest Relations

Communication Skills

Problem Solving

PMS Proficiency

Job description

The Duty Manager plays a key leadership role in ensuring seamless hotel operations and exceptional guest experiences in our luxury boutique hotel.

Reporting to the Front Office Manager, the Duty Manager oversees daily front office operations while working closely with Housekeeping and Engineering teams to manage room inventory, room readiness, and overall operational efficiency.

This role requires a hands‑on leader with strong guest engagement skills and the ability to coordinate across departments to maintain the highest service standards.

Job Responsibilities include but are not limited to the following:

Front Office & Guest Experience

• Oversee daily Front Office operations during assigned shifts, ensuring smooth and efficient service delivery.

• Act as the Manager-on-Duty, providing leadership, guidance, and decision‑making support to the operational team.

• Handle guest feedback, concerns, and service recovery with professionalism and discretion.

• Ensure all guest interactions reflect the hotel’s luxury brand standards and service culture.

• Monitor arrivals, departures, VIPs, and special requests to ensure personalized guest experiences.

Rooms Inventory & Interdepartmental Coordination

• Work closely with Housekeeping and Engineering teams to manage room inventory, room status, and room readiness.

• Ensure accurate room allocation, minimizing out‑of‑order and out‑of‑service rooms.

• Coordinate and follow up on maintenance issues to ensure timely rectification and minimal guest impact.

• Conduct regular room checks to ensure cleanliness, functionality, and presentation meet luxury standards.

• Support occupancy optimization through effective room management and cross‑department communication.

Operational & Administrative Duties

• Assist the Front Office Manager in implementing standard operating procedures (SOPs) and service initiatives.

• Ensure compliance with hotel policies, safety regulations, and brand standards.

• Prepare shift reports and handover notes, highlighting operational issues and follow‑up actions.

• Support training, coaching, and development of Front Office team members.

• Manage billing discrepancies, and night audit matters when required.

Team Leadership

• Lead by example, fostering a positive and professional work environment.

• Support interdepartmental teamwork to ensure smooth hotel operations.

Requirements & Qualifications

• Minimum 3 year or more supervisory or duty management experience in a hotel

• Strong understanding of Front Office operations and rooms management.

• Excellent interpersonal, communication, and problem‑solving skills.

• Guest‑centric mindset with a high level of professionalism and attention to detail
• Proficiency in hotel PMS systems.

Why Join Us?

• Work in a friendly boutique hotel with a supportive team culture

• Stable work environment with on‑the‑job training provided

• Opportunity to learn hotel housekeeping operations beyond public areas

• Staff benefits and hotel privileges