Duty Manager

JL Asia Resources Pte Ltd; Singapore; On-site; SGD 3,000 - 4,600; Full time

Job summary

JL Asia Resources Pte Ltd招聘一名值班经理，负责 boutique 酒店的日常前厅运营与客人关系处理。该角色需与经验丰富的团队紧密协作，作为轮班期间的主要联系点，处理客人升级、事件及现场运营问题。

该职位要求在酒店前厅或宾客关系方面拥有2–3年及以上经验，具备独立工作能力、出色的沟通与解决问题能力，并能在快节奏、需轮班的环境中保持专业与冷静。

Qualifications

• Diploma or equivalent in Hospitality, Tourism or a related field preferred.
• 2–3 years of Front Office or Guest Relations experience in a hotel.
• Experience as a Senior Guest Relations Executive, Guest Relations Manager, Duty Manager or similar role is advantageous.
• Ability to work independently and take responsibility for shift operations.
• Strong guest-service, communication and problem-solving skills.
• Calm and professional when handling complaints or emergencies.
• Good knowledge of Front Office procedures and PMS.
• Comfortable in a fast-paced boutique-hotel environment.
• Able to work rotating shifts, weekends and public holidays.
• Eligible to work in Singapore.

Responsibilities

• Oversee Front Office operations during the assigned shift.
• Coordinate with front office team for smooth check-ins/check-outs and guest experiences.
• Review arrivals, departures, room assignments and requests.
• Address guest inquiries, requests, complaints and service-recovery cases.
• Escalate difficult guest situations and operational issues.
• Make decisions when senior management is unavailable.
• Coordinate with Housekeeping on room readiness and issues.
• Inspect rooms and follow up on cleanliness or maintenance.
• Assist with reservations, amendments, room assignments and guest profiles.
• Monitor OTA reservations, guest messages and special requests.

Skills

Guest service

Communication

Problem solving

Independent work

Education

Diploma or equivalent in Hospitality/Tourism

Tools

Property-management system

Job description

About the role

We are seeking a responsible and hands-on Duty Manager to support the daily operations of our boutique hotel. The Duty Manager will work closely with our experienced team and act as the main point of contact for operational matters, guest escalations and incidents during the assigned shift. This is a highly operational role suited to someone who is comfortable working independently, making sound decisions and assisting across different areas of Front Office operations.

Key responsibilities

• Oversee the smooth running of Front Office operations during the assigned shift.

• Work alongside the front office team to ensure smooth check-ins, check-outs and guest experiences.

• Review arrivals, departures, room assignments, special requests and outstanding matters.

• Attend to guest enquiries, requests, complaints and service-recovery cases professionally.

• Act as the point of escalation for difficult guest situations and operational issues.

• Make appropriate decisions when senior management is unavailable.

• Coordinate with Housekeeping on room readiness, priority rooms and room-condition issues.

• Conduct room inspections when necessary and follow up on cleanliness or maintenance concerns.

• Assist with reservations, booking amendments, room assignments and guest profile updates.

• Monitor OTA reservations, guest messages and special requests.

About you

• Diploma or equivalent qualification in Hospitality, Tourism or a related field is preferred.

• At least 2–3 years of Front Office or Guest Relations experience in a hotel.

• Experience as a Senior Guest Relations Executive, Guest Relations Manager, Duty Manager or in a similar capacity will be an advantage.

• Able to work independently and take responsibility for operational matters during the shift.

• Strong guest-service, communication and problem-solving skills.

• Able to remain calm and professional when handling complaints, incidents or emergencies.

• Good knowledge of hotel Front Office procedures and property-management systems.

• Comfortable working in a hands-on, fast-paced boutique-hotel environment.

• Able to work rotating shifts, weekends and public holidays.

• Must be eligible to work in Singapore.