Lux Front Office Manager - Guest Experience & Revenue

InterContinental® Singapore Robertson Quay; Singapore; On-site; SGD 65,000 - 90,000; Full time

Benefits offered by this job

Duty Meal

Uniforms/ Laundry Services

Midnight Transportation

Birthday Off

Learning and Development Opportunities

Flexi Benefit

Insurance Coverage

F&B discount at Hotel’s selected Rests

Special Employee rate at all IHGHotels

Job summary

InterContinental Singapore Robertson Quay is seeking a proactive Front Office Manager-level professional to oversee all front office operations under the Rooms Division Manager. You will manage guest registration, concierge, reservations and related services to deliver a premium guest experience.

The role emphasizes budget control, labour management, and maximizing occupancy and ADR through effective leadership and upselling initiatives, with a range of benefits and a 5‑day work week in

Qualifications

• Bachelor's degree in Hotel Management/Business Administration required.
• Minimum 2 years of Front Office/Guest Service experience with management exposure.
• Must be fluent in English (additional languages preferred).

Responsibilities

• Oversee all aspects of the front office under the Rooms Division Manager, including guest registration, porter services, business centre, telephone, concierge and guest reservations.
• Monitor budgets, control costs, and assist in annual budgeting and forecasting.
• Oversee night audit and daily financial reporting, optimize occupancy and ADR.
• Lead Front Office team, ensure guest recognition and VIP handling, and maintain high service standards.

Skills

Front Office Management

Guest Service

Leadership

Education

Bachelor's degree in Hotel Management/Business Administration

Job description

InterContinental Singapore Robertson Quay is seeking a proactive Front Office Manager-level professional to oversee all front office operations under the Rooms Division Manager. You will manage guest registration, concierge, reservations and related services to deliver a premium guest experience.

The role emphasizes budget control, labour management, and maximizing occupancy and ADR through effective leadership and upselling initiatives, with a range of benefits and a 5‑day work week in