Luxury Front Office Leader

RB CORP PTE. LTD.; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

InterContinental Hotels & Resorts in Singapore is seeking a Rooms Division professional to oversee all front office operations, including guest registration, concierge, reservations, and night audit, to deliver a premium guest experience. The role focuses on budget coordination, cost control, labour management, and reporting to support annual plans, with emphasis on upselling and occupancy optimization.

A Bachelor's in Hotel Management or related field with 2 years in front office leadership

Qualifications

• Bachelor's degree or equivalent in Hotel Management/Business Administration.
• Minimum 2 years of Front Office/Guest Service experience including management.
• Strong leadership and communication skills.

Responsibilities

• Oversee all front office operations to deliver a unique guest experience.
• Assist in budgeting and monitor departmental costs against budget.
• Prepare daily/periodic reports to support planning.
• Lead Front Office team and manage staffing and performance.
• Maintain inter-department relationships to ensure seamless service.
• Uphold brand standards and ensure VIP guest recognition.

Skills

Front Office Management

Guest Service

Budgeting

Leadership

Revenue Optimization

Education

Bachelor's degree in Hotel Management/Business Admin

Job description

InterContinental Hotels & Resorts in Singapore is seeking a Rooms Division professional to oversee all front office operations, including guest registration, concierge, reservations, and night audit, to deliver a premium guest experience. The role focuses on budget coordination, cost control, labour management, and reporting to support annual plans, with emphasis on upselling and occupancy optimization.

A Bachelor's in Hotel Management or related field with 2 years in front office leadership