Guest Services Maestro – Luxury Hotel Experience

InterContinental® Singapore Robertson Quay; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Room and dining discounts

Extensive training opportunities

Career development support

Job summary

InterContinental Singapore Robertson Quay is seeking a Guest Services Officer to deliver exceptional guest experiences and manage telecommunications services. You will be the first point of contact for guests, ensuring a luxurious stay from arrival through departure.

Key responsibilities include adhering to brand standards, assisting with guest requests, and maintaining knowledge of hotel services and local attractions while supporting a diverse team.

Qualifications

• High School or Vocational Certificate in Hotel Administration or equivalent.
• Able to speak and understand English.
• Strong communication and guest service skills.

Responsibilities

• Comply with SOPs and grooming standards.
• Attend daily briefings and communicate guest needs to supervisors.
• Greet guests warmly and maintain knowledge of hotel services and local area.

Skills

Communication

Grooming standards

Teamwork

Guest service

Education

High School Diploma

Hotel Management (cert)

Tools

Property management systems

Reservation systems

Job description

InterContinental Singapore Robertson Quay is seeking a Guest Services Officer to deliver exceptional guest experiences and manage telecommunications services. You will be the first point of contact for guests, ensuring a luxurious stay from arrival through departure.

Key responsibilities include adhering to brand standards, assisting with guest requests, and maintaining knowledge of hotel services and local attractions while supporting a diverse team.