Front Office Leader – Guest Experience & Operations

Westin Hotels & Resorts; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discounts

Wellness programs

Career development opportunities

Job summary

A leading hotel chain in Singapore is seeking a Front Office Manager responsible for overseeing all front office functions, including Concierge, Bell, and Guest Services. The ideal candidate will lead a team to ensure exceptional guest experiences while maximizing departmental performance and operational efficiency. Responsibilities include managing staff, communicating goals, analyzing performance data, and maintaining compliance with standards. A strong background in hospitality management and excellent leadership skills are essential for success in this role.

Qualifications

• Proven experience in a managerial role in hospitality, particularly in front office operations.
• Strong understanding of hotel management principles.
• Ability to review and analyze guest satisfaction data.

Responsibilities

• Lead, direct, and manage front office operations and staff.
• Ensure compliance with all policies, standards, and procedures.
• Provide exceptional guest service and maintain guest satisfaction.
• Analyze operations and develop solutions to enhance service quality.

Skills

Interpersonal skills

Leadership

Communication

Problem-solving

Education

Relevant degree in hospitality or management

Job description

A leading hotel chain in Singapore is seeking a Front Office Manager responsible for overseeing all front office functions, including Concierge, Bell, and Guest Services. The ideal candidate will lead a team to ensure exceptional guest experiences while maximizing departmental performance and operational efficiency. Responsibilities include managing staff, communicating goals, analyzing performance data, and maintaining compliance with standards. A strong background in hospitality management and excellent leadership skills are essential for success in this role.