[LTA-VS] PRINCIPAL / SENIOR EXECUTIVE, HEAVY VEHICLE PARKING

GVT Government Technology Agency; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GVT Government Technology Agency seeks a Principal / Senior Executive to manage licensing applications for Heavy Vehicle Parking and related certificates. You will interact with operators and owners, conduct investigations, enforce regulations, and respond to inquiries in person or by phone.

You will also perform data summarisation and complex Excel-based analyses to support decision making, and participate in user acceptance testing for system enhancements.

Qualifications

• Background across any discipline is acceptable.
• Proficiency with Microsoft Word and Excel is required.
• Enforcement experience is a bonus.
• Strong writing and communication skills are essential.
• Customer-facing interaction skills are important.
• Independent and multi-tasking ability is needed.
• Class 3 driving license preferred.
• Mandarin or Chinese dialects helpful for SME engagement.

Responsibilities

• Investigate HV parking places and take enforcement actions when necessary.
• Handle customer requests and inquiries by phone or in person.
• Perform user acceptance testing for new system changes.
• Summarise data and analyse it using advanced Excel functions.

Skills

Customer service

Microsoft Office

Communication skills

Independent worker

Multitasking

Adaptability

Driver's license (Class 3)

Mandarin proficiency

Education

Any discipline acceptable

Job description

PRINCIPAL / SENIOR EXECUTIVE, HEAVY VEHICLE PARKING

You will be part of a team managing the processing of applications for licences to operate Heavy Vehicle (HV) Parks and Vehicle Parking Certificates. The work involves interaction with the heavy vehicle park operators and heavy vehicle owners. You will be responsible in carrying out investigations at HV parking places and take enforcement actions against HV operators who cause obstructions on licensed parking lots. Your duties also include responding to customer requests and inquiries via the telephone or in person. You will conduct user acceptance testing on new system functionalities when there are changes to business processes or follow-up testing for validation of identified issues. You will be expected to summarize large quantities of data, crunch, analyse and get fruitful results for complex queries using advanced excel functions and formulas.

• Knowledge in any discipline
• Proficient in Microsoft Office applications, especially Word and Excel
• Experience in enforcement will be a strong bonus
• Good writing and communication skills
• A flair in interacting and handling customers
• Highly adaptable, able to work independently and multi-task
• Preferably with a Class 3 drivers license
• Proficiency in Mandarin or Chinese dialects would be an advantage, as the role requires engagement with SME stakeholders who may prefer to communicate in these languages

http://jobs.careers.gov.sg

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