[LTA-VS] PRINCIPAL / SENIOR EXECUTIVE, HEAVY VEHICLE PARKING

Land Transport Authority (LTA) Singapore; Singapore; On-site; SGD 67,000 - 89,000; Full time

Job summary

Land Transport Authority (LTA) Singapore invites applications for a Principal / Senior Executive, Heavy Vehicle Parking. The role covers processing licences to operate Heavy Vehicle Parks and Vehicle Parking Certificates and involves engaging with operators and owners.

You will investigate at HV parking places, take enforcement actions, and respond to customer inquiries. You will also perform UAT on new system functionalities and analyse data with advanced Excel tools.

Qualifications

• Knowledge in any discipline.
• Proficient in Word and Excel.
• Experience in enforcement is a strong bonus.
• Good writing and communication skills.
• Ability to interact with customers.

Responsibilities

• Process licences to operate Heavy Vehicle Parks and Vehicle Parking Certificates.
• Interact with heavy vehicle park operators and owners.
• Carry out investigations at HV parking places and enforce where needed.
• Respond to customer requests via telephone or in person.
• Conduct user acceptance testing for system changes and validate issues.
• Summarise and analyse large data sets using advanced Excel functions.

Job description

[What the role is]

Principal / Senior Executive, Heavy Vehicle Parking

[What you will be working on]

You will be part of a team managing the processing of applications for licences to operate Heavy Vehicle (HV) Parks and Vehicle Parking Certificates. The work involves interaction with the heavy vehicle park operators and heavy vehicle owners. You will be responsible in carrying out investigations at HV parking places and take enforcement actions against HV operators who cause obstructions on licensed parking lots. Your duties also include responding to customer requests and inquiries via the telephone or in person.

You will conduct user acceptance testing on new system functionalities when there are changes to business processes or follow-up testing for validation of identified issues. You will be expected to summarize large quantities of data, crunch, analyse and get fruitful results for complex queries using advanced excel functions and formulas.

[What we are looking for]

• Knowledge in any discipline
• Proficient in Microsoft Office applications, especially Word and Excel
• Experience in enforcement will be a strong bonus
• Good writing and communication skills
• A flair in interacting and handling customers
• Highly adaptable, able to work independently and multi-task
• Preferably with a Class 3 drivers license
• Proficiency in Mandarin or Chinese dialects would be an advantage, as the role requires engagement with SME stakeholders who may prefer to communicate in these languages

As part of the shortlisting process for the role, you may be required to complete a medical declaration and /or undergo further assessment.