[LTA-VS] PRINCIPAL / SENIOR / EXECUTIVE, ROAD TAX & LAY-UP

GVT Government Technology Agency; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

GVT Government Technology Agency is seeking a Principal / Senior / Executive for Road Tax & Lay-Up to join a dedicated public service team in Singapore. You will handle road tax matters, interact with the public by phone and written correspondence, and ensure timely and accurate processing of transactions.

You will also support road tax enforcement, prepare and issue Court notices, monitor operational statistics, and contribute to process improvements, including system testing and business

Qualifications

• Knowledge in any discipline.
• Customer-focused with good interpersonal and communication skills.
• Able to work independently and as part of a team.
• Organised and meticulous with good attention to detail.
• Good analytical skills and comfortable working with numbers.
• Candidates with relevant working experience may be considered for senior roles.
• Medical declaration may be required and/or further assessment during shortlisting.

Responsibilities

• Administer road tax matters and ensure timely collection of vehicle taxes and fees.
• Handle cases and engage with the public via phone and written correspondence.
• Assess and process transactions; verify information across systems; apply policies.
• Support road tax enforcement; prepare and issue Court notices.
• Monitor and report operational statistics.
• Contribute to process and service improvements including business process reviews and user testing of systems.

Skills

Interpersonal skills

Analytical thinking

Independent worker

Team player

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

What the role is

PRINCIPAL / SENIOR / EXECUTIVE, ROAD TAX & LAY-UP

What you will be working on

You will be part of a team responsible for administering road tax matters, helping to ensure the timely and accurate collection of vehicle taxes and fees. In this role, you will handle a variety of cases and engage directly with members of the public through phone calls and written correspondence. You will assess and process transactions, verify information across different systems, and apply relevant policies and procedures to address different customer circumstances. You will also support road tax enforcement work, including the accurate preparation and issuance of Court notices, as well as the monitoring and reporting of operational statistics. Beyond day-to-day operations, you will have opportunities to contribute to process and service improvements, including business process reviews and user testing of systems to enhance the delivery of LTA's services.

What we are looking for

• Knowledge in any discipline
• Proficient in Microsoft Office applications, especially Word and Excel
• Customer-focused, with good interpersonal and communication skills
• Able to work independently and as part of a team
• Organised and meticulous, with good attention to detail
• Good analytical skills and comfortable working with numbers
• Candidates with relevant working experience may be considered for senior roles
• As part of the shortlisting process for the role, you may be required to complete a medical declaration and /or undergo further assessment.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development.