[LTA-PT] MANAGER, TICKETING FEES & DATA

Public Service Division; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Public Service Division is seeking a detail‑oriented and adaptable professional to lead a team in shaping ticketing services pricing and policies. You will monitor costs, manage contracts with transit service providers, and analyse data to deliver a commuter-centric, future-ready ticketing system.

The role requires coordinating with internal and external stakeholders and delivering timely policy outcomes. The successful candidate will conceptualise and operationalise policies, communicate

Qualifications

• 5 to 8 years of experience in project management and/or policy.
• Ability to conceptualise and operationalise policies.
• Effective communication and comfortable presenting to management.
• Ability to manage both internal and external stakeholders with confidence.

Responsibilities

• Lead a team to review and monitor ticketing costs and service provider contracts.
• Analyse transit ticketing data for insights to improve the system.
• Drive projects to enhance operations, support new payment modes, and ensure cost effectiveness.
• Prepare approval papers and agreements with providers covering SLAs and service fees.
• Engage stakeholders across the transit ecosystem to shape policy and strategy.

Skills

Attention to detail

Adaptability

Stakeholder management

Communication

Policy development

Job description

[What the role is]

This role sits within the Ticketing Strategy and Projects Division, where you will play an active part in shaping the ticketing services charging framework for transparency and cost effectiveness. You will contribute to the development of long-term ticketing policies and strategies, while engaging a broad range of stakeholders across the transit ecosystem.

[What you will be working on]

You will be leading a team to:

• review and monitor the ticketing costs of the transit ticketing system
• manage the contracts with Public Transport Operators and transit ticketing service providers for ticketing related matters
• analyse transit ticketing data for insights to deliver a commuter-centric and future ready ticketing system
• implement projects to enhance operation and services, and support new payment modes in transit
• prepare approval papers and agreements with transit service providers covering service level monitoring and service fees

[What we are looking for]

What we are looking for

We are looking for someone who is meticulous, adaptable, and able to thrive in a fast-paced and ever-changing environment while delivering quality work under tight timelines.

Candidate should:

• have 5 to 8 years of experience in project management and/or policy
• be able to conceptualise and operationalise policies
• be able to communicate effectively and be comfortable presenting to management
• be able to manage both internal and external stakeholders with confidence

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment