[LTA-PT] DEPUTY/ MANAGER, TICKETIN EXPERIENCE, TICKETING STRATEGY & PROJECTS

Land Transport Authority (LTA); Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Land Transport Authority (LTA) in Singapore seeks a Manager/ Deputy Manager for Ticketing Experience, Strategy & Projects to lead the evolution of public transport ticketing from policy creation to implementation.

You will analyze current ticketing strategies, drive enhancements to ticketing experience and concession policies, and work with local and international partners to align with industry needs. The role oversees Account-Based Ticketing rollout and ongoing policy effectiveness.

Qualifications

• 3–5 years’ experience in project management and/or policy; candidates with no prior work experience may apply.
• Strong analytical skills and the ability to translate data into actionable policy recommendations.
• Good written communication and interpersonal skills for effective collaboration and presentation.

Responsibilities

• Conduct in-depth analysis of existing ticketing strategies.
• Enhance ticketing experience and concession policy for a simple, seamless commuter experience.
• Collaborate with internal/external stakeholders to gather insights and ensure alignment with public needs.
• Formulate and present recommendations to enhance financial sustainability and efficiency, including transition from Card-Based to Account-Based Ticketing.
• Oversee implementation of approved policies with relevant stakeholders.
• Monitor policy effectiveness and adjust as needed.

Skills

Analytical skills

Project management

Written communication

Interpersonal skills

Job description

[What the role is]

[LTA-PT] Manager/ Deputy Manager, Ticketing Experience, Ticketing Strategy & Projects

[What you will be working on]

Join our dynamic team and be a self-driven player to lead in shaping the future of public transport ticketing from policy creation to implementation!

Responsibilities:

• Conduct in-depth analysis of existing ticketing strategies.

• Enhance ticketing experience and concession policy, to deliver simple and seamless ticketing experience for commuters.

• Collaborate with internal/external local/foreign stakeholders and partners to gather insights and ensure alignment with industry and public needs.

• Formulate and present recommendations to enhance financial sustainability and efficiency, including the transition from Card-Based Ticketing to Account-Based Ticketing system.

• Oversee the implementation of approved policies, working closely with relevant internal and external stakeholders.

• Monitor policy effectiveness, gather feedback and make adjustments as needed.

[What we are looking for]

• 3 – 5 years’ experience in project management and/or policy. Candidate with no prior work experience may apply.

• Strong analytical skills and the ability to translate data into actionable policy recommendations.

• Good written communication and interpersonal skills for effective collaboration and presentation.

• undefined

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment