[LTA-PT] DEPUTY/ MANAGER, TICKETIN EXPERIENCE, TICKETING STRATEGY & PROJECTS

LTA Land Transport Authority; Singapore; On-site; SGD 75,000 - 110,000; Full time

Job summary

LTA Land Transport Authority in Singapore seeks a Manager/ Deputy Manager for Ticketing Experience, Ticketing Strategy & Projects to shape public transport ticketing from policy creation to implementation. You will analyze existing ticketing strategies, enhance passenger experience, and collaborate with local and international stakeholders to align with industry needs.

The role oversees policy implementation and measures effectiveness, including the shift to Account-Based Ticketing for

Qualifications

• Strong analytical capability to translate data into policy recommendations.
• Experience in policy formulation and implementation is preferred.
• Excellent written and verbal communication skills for cross‑functional collaboration.

Responsibilities

• Conduct in-depth analysis of existing ticketing strategies.
• Enhance ticketing experience and concession policy.
• Collaborate with internal/external local/foreign stakeholders and partners to gather insights and ensure alignment with industry and public needs.
• Formulate and present recommendations to enhance financial sustainability and efficiency, including the transition from Card-Based Ticketing to Account-Based Ticketing system.
• Oversee the implementation of approved policies, working closely with relevant internal and external stakeholders.
• Monitor policy effectiveness, gather feedback and make adjustments as needed.

Skills

Analytical skills

Policy development

Stakeholder management

Data-driven

Written communication

Job description

What the role is

[What the role is] [LTA-PT] Manager/ Deputy Manager, Ticketing Experience, Ticketing Strategy & Projects

What you will be working on

Join our dynamic team and be a self-driven player to lead in shaping the future of public transport ticketing from policy creation to implementation!

• Responsibilities: Conduct in-depth analysis of existing ticketing strategies.


• Enhance ticketing experience and concession policy, to deliver simple and seamless ticketing experience for commuters.


• Collaborate with internal/external local/foreign stakeholders and partners to gather insights and ensure alignment with industry and public needs.


• Formulate and present recommendations to enhance financial sustainability and efficiency, including the transition from Card-Based Ticketing to Account-Based Ticketing system.


• Oversee the implementation of approved policies, working closely with relevant internal and external stakeholders.


• Monitor policy effectiveness, gather feedback and make adjustments as needed.


• Note: undefined

What we are looking for

• 3 – 5 years’ experience in project management and/or policy.


• Candidate with no prior work experience may apply.


• Strong analytical skills and the ability to translate data into actionable policy recommendations.


• Good written communication and interpersonal skills for effective collaboration and presentation.


• undefined


• As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment http://jobs.careers.gov.sg

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters!