Logistics Visibility & Operations Coordinator

HAROLD CONSULTANCY

Singapore

On-site

SGD 33,480 - 46,872

Full time

14 days+

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Job summary

Harold Consultancy is seeking an enthusiastic logistics professional to ensure end-to-end visibility and control across our customers’ supply chains. You will act as the main liaison for customers, carriers, and suppliers while processing orders, booking transport, and monitoring shipments to uphold service levels.

The role requires a Diploma in Logistics or related field and hands-on experience with TMS/WMS systems, plus strong Excel/Power BI skills.

Qualifications

Diploma in logistics-related field is required.
Proficient in Excel, PowerPoint and Power BI for data reporting.
Strong command of English, both spoken and written.
Familiarity with Transport Management or Warehouse Management Systems.

Responsibilities

Serve as primary contact for customers, carriers and suppliers during daily operations.
Process orders, prepare shipping documents and book transport per routing and service levels.
Monitor shipments to ensure adherence to procedures and standards.
Resolve customer requests and disruptions in the supply chain promptly.
Escalate complex issues to Operations Manager with clear communication.
Mentor junior team members in resolving operational problems.
Ensure timely shipment tracking updates from suppliers and carriers.
Investigate missing data and fix inconsistencies in the visibility system.
Prepare reports, data insights, and presentations for reviews.
Review KPIs and suggest practical improvements to management.
Assist onboarding of new suppliers and explain SOPs and event protocols.
Coordinate team workload, schedules and leave planning for smooth daily operations.