Ecommerce Logistics Operations Analyst

Asendia Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Asendia Singapore Pte Ltd is seeking an Operations Analyst to join the eCommerce Logistics – Hub Operations team. You will oversee end-to-end delivery performance, drive insights, and analyse service level gaps, collaborating across departments to improve quality and customer satisfaction.

Reporting to the Head of Supply Chain Singapore / South Asia, the role includes monitoring SLA targets, preparing regular performance reports, and supporting continuous process improvements in a fast-growing

Qualifications

• Diploma or degree in logistics, supply chain, business, or data analytics.
• 2–3 years in operations or logistics, preferably e-commerce.
• Advanced Excel skills and familiarity with SQL and BI tools.

Responsibilities

• Measure and monitor end-to-end delivery and transit times and provide weekly/monthly performance reports.
• Identify root causes of SLA deviations when targets are missed.
• Respond to customer inquiries regarding parcel status with timely explanations.
• Collaborate with Operations and other departments to implement action plans.
• Conduct periodic quality reviews with the Regional Quality Team to align with SLA targets.

Skills

Excel advanced

SQL

Power BI

Power Query

Pivot tables

Education

Diploma / Degree in Logistics / Supply Chain / Business / Data Analytics

Tools

SQL databases

Power BI

Excel

Job description

Asendia Singapore Pte Ltd is seeking an Operations Analyst to join the eCommerce Logistics – Hub Operations team. You will oversee end-to-end delivery performance, drive insights, and analyse service level gaps, collaborating across departments to improve quality and customer satisfaction.

Reporting to the Head of Supply Chain Singapore / South Asia, the role includes monitoring SLA targets, preparing regular performance reports, and supporting continuous process improvements in a fast-growing