Operations Excellence Lead: SOPs, Training & Quality

s. f. express (singapore) private limited; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

The S.F. Express (Singapore) Private Limited is seeking an Operations professional to implement operational standards and strengthen service quality while supporting the rollout of new and customised logistics solutions.

You will work closely with frontline operations, Product, Commercial, Customer Service and regional teams to ensure operational requirements are effectively communicated and implemented. Key duties include developing training materials, conducting coaching for frontline staff,

Qualifications

• Diploma or bachelor’s degree in Logistics, Supply Chain, Operations Management, Industrial Engineering, Business or related field.
• At least 3 years of experience in logistics, express delivery, warehousing, transportation, operational quality or process improvement.
• Experience in SOP implementation, operational training, quality control or new-service implementation.
• Strong problem-solving, coordination and stakeholder-management skills.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Fluent in English and Mandarin for communication with regional teams and customers.

Responsibilities

• Implement operational SOPs, work instructions and site-management standards across relevant locations.
• Conduct operational reviews, identify process gaps and follow up on corrective actions.
• Promote and support the use of quality-control tools and continuous-improvement methods.
• Provide ongoing operational support for existing products and coordinate implementation of new products and service standards.
• Develop training materials and conduct operational training and coaching for frontline employees.
• Review customers’ customised operational requirements and coordinate appropriate implementation plans and control measures.
• Work with internal and external stakeholders to resolve operational issues and ensure service requirements are met.
• Maintain accurate operational documentation, implementation records and management reports.
• Support operational audits, incident reviews and other improvement projects.

Skills

SOP implementation

Operational training

Quality control

Root-cause analysis

Problem solving

Stakeholder management

Education

Logistics / Supply Chain degree

Related discipline

Tools

Excel

PowerPoint

Job description

The S.F. Express (Singapore) Private Limited is seeking an Operations professional to implement operational standards and strengthen service quality while supporting the rollout of new and customised logistics solutions.

You will work closely with frontline operations, Product, Commercial, Customer Service and regional teams to ensure operational requirements are effectively communicated and implemented. Key duties include developing training materials, conducting coaching for frontline staff,