Senior Customer Operations & Analytics Lead

PEOPLE PROFILERS PTE. LTD.; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

PEOPLE PROFILERS PTE. LTD. in Singapore is seeking a logistics-focused professional to support customer operations, manage relationships for a regional automotive parts centre, and coordinate with internal teams.

You will prepare KPI and revenue reports, analyze data to identify trends and gaps, and assist in process improvements while engaging with stakeholders and driving customer satisfaction.

Qualifications

• Degree in Business, Logistics, Supply Chain Management or related discipline.
• 3+ years of experience in logistics, supply chain, customer service or customer relationship management.
• Strong communication, presentation and stakeholder management skills.
• Proactive, analytical and good in problem-solving; proficient in Excel, PowerPoint and Power BI.

Responsabilités

• Support customer operations and relationship management for an automotive MNC's regional parts centre, within the logistics / supply chain function.
• Maintain customer records, agreements, contact database and related account information.
• Handle customer enquiries, requests and escalations by coordinating with internal teams.
• Support pricing, returns, buyback requests and other customer-related processes.
• Prepare KPI, revenue, market and performance reports for management review.
• Analyse data and highlight trends, service gaps and improvement opportunities.
• Support customer engagement activities such as business reviews, workshops and visits.
• Review work instructions, process documents and assist in process improvement initiatives.

Connaissances

Strong communication

Stakeholder management

Problem-solving

Analytical thinking

Formation

Degree in Business, Logistics, Supply Chain Management or related discipline

Outils

Excel

PowerPoint

Power BI

Description du poste

PEOPLE PROFILERS PTE. LTD. in Singapore is seeking a logistics-focused professional to support customer operations, manage relationships for a regional automotive parts centre, and coordinate with internal teams.

You will prepare KPI and revenue reports, analyze data to identify trends and gaps, and assist in process improvements while engaging with stakeholders and driving customer satisfaction.