Data-Driven Last-Mile Network Lead

Best Logistics Technology (Singapore) Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Best Logistics Technology (Singapore) Pte Ltd is seeking a hands-on Logistics Operations Analyst to oversee daily last-mile delivery operations and ensure the network meets service and performance targets. You will analyze KPI data, drive improvements, and collaborate with warehouse, transport, customer service, and commercial teams.

Proficiency with Excel/Sheets and data tools is preferred, along with a bias for automation and process optimization to reduce costs and improve efficiency.

Qualifications

• 2–5 years of experience in logistics, transportation, last-mile delivery, warehouse or operations.
• Experience in fleet, driver or delivery operations is preferred.
• Strong understanding of last-mile delivery processes and operational KPIs.
• Analytical and problem-solving skills with a focus on improving performance.
• Comfortable working with Excel, Google Sheets and operational data.
• Experience with Power Query or other data visualization tools is an advantage.
• Candidates with a background in coding, programming or process automation will have an advantage.
• Ability to identify manual processes and develop practical solutions to improve efficiency through automation.
• Good communication and coordination skills.
• Able to manage multiple priorities and respond quickly to operational issues.

Responsibilities

• Oversee daily last-mile delivery operations and ensure the network consistently meets service and performance targets.
• Monitor driver and vehicle performance to improve productivity and maximize fleet utilization.
• Track key operational KPIs such as D+1/D+2 SLA, OFD performance, delivery success rate, scan compliance and parcel aging.
• Review daily performance data to identify gaps in driver productivity, route efficiency and delivery performance.
• Take corrective action when operational performance falls below target and follow through to ensure improvement.
• Identify and resolve operational issues that may affect delivery performance, including manpower shortages, vehicle breakdowns and delivery delays.
• Work closely with warehouse, transport, customer service and commercial teams to maintain smooth end-to-end operations.
• Support capacity planning for new customers, projects and changes in daily delivery volume.
• Develop and improve operational processes to increase productivity, improve service quality and reduce operating costs.
• Identify repetitive manual processes and explore opportunities to improve them through automation and technology.
• Support the implementation of new systems and data processes that can improve network performance.
• Prepare regular performance reports and provide data-driven recommendations to management.
• Drive continuous improvement initiatives and work towards measurable improvements in SLA, productivity, efficiency and operating cost.

Skills

Logistics operations

Fleet management

Driver operations

Delivery operations

Analytical skills

Problem solving

Communication

Tools

Excel

Google Sheets

Power Query

Job description

Best Logistics Technology (Singapore) Pte Ltd is seeking a hands-on Logistics Operations Analyst to oversee daily last-mile delivery operations and ensure the network meets service and performance targets. You will analyze KPI data, drive improvements, and collaborate with warehouse, transport, customer service, and commercial teams.

Proficiency with Excel/Sheets and data tools is preferred, along with a bias for automation and process optimization to reduce costs and improve efficiency.