End-to-End Customer Fulfillment & Logistics Coordinator

Carrier Singapore (Pte) Limited; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

Carrier Singapore (Pte) Limited is seeking a detail-oriented Customer Service & Logistics professional in Singapore to manage end-to-end order fulfilment and shipping coordination. The role requires collaboration with operations, planning, and warehouse teams to ensure timely deliveries and high customer satisfaction.

You will work with Sales to meet monthly targets and handle international shipping documentation, leveraging ERP systems, e-commerce platforms, and Excel/Power BI for tracking and

Qualifications

• Diploma or Degree in Business Administration or a related field.
• 2–5 years of customer-facing experience in manufacturing aftermarket, customer service, logistics, or ERP/eCommerce implementation.

Responsibilities

• Process internal and external orders accurately, meeting requirements and timelines.
• Handle responses to customer requests and queries to minimise gaps in customer service delivery.
• Coordinate with Operations, Planning Team and Warehouse to ensure timely order fulfilment.
• Resolve shipping issues, transit delays and delivery discrepancies promptly to support customer satisfaction.
• Collaborate with Customer Service team to ensure seamless account coverage during peak periods.
• Work with Sales to meet monthly Sales Target.
• Coordinate with logistics providers and freight forwarders to arrange shipments and follow up vessel schedules.
• Prepare and coordinate shipping documentation.
• Support shipping arrangements for ad-hoc programs and initiatives.

Skills

Incoterms knowledge

ERP systems

Excel

Power BI

Education

Business Administration degree or diploma

Tools

ERP systems

E-commerce platforms

Carrier tracking portals

Job description

Carrier Singapore (Pte) Limited is seeking a detail-oriented Customer Service & Logistics professional in Singapore to manage end-to-end order fulfilment and shipping coordination. The role requires collaboration with operations, planning, and warehouse teams to ensure timely deliveries and high customer satisfaction.

You will work with Sales to meet monthly targets and handle international shipping documentation, leveraging ERP systems, e-commerce platforms, and Excel/Power BI for tracking and