Logistics Customer Service Lead (Transport Provided)

ANRADUS PTE. LTD.; Singapore; Presencial; SGD 42.000 - 66.000; Jornada completa

Descripción de la vacante

ANRADUS PTE. LTD. in Singapore seeks a Customer Service Executive (Warehouse) to lead a team and ensure accurate order processing. You will engage with customers, coordinate with internal teams and vendors, and oversee billing and records for stock movements.

The role requires 2+ years in shipping docs or billing in a 3PL, and TradeNet experience. On-site at Buroh Crescent with transport optional from Jurong East MRT.

Formación

• Degree or Diploma in Logistics, Supply Chain Management, Business Administration or a related field.
• At least 2 years of experience handling shipping documentation or billing in a third-party logistics company.
• Experience using TradeNet.

Responsabilidades

• Lead a team of Customer Service Supervisors, Officers and Assistants to ensure accurate and timely processing of customer orders.
• Engage with customers to address feedback and resolve concerns, ensuring a high level of customer satisfaction.
• Monitor and forecast fluctuations in container, cargo, material and inventory volumes and movements.
• Liaise with customers on container, cargo, material and inventory matters, and oversee related administrative and customer service activities.
• Coordinate with internal departments, vendors and third parties to fulfil customer orders and requests.
• Maintain accurate shipping and tracking records of customers' inventory and stock movements.
• Develop, maintain and submit periodic and ad hoc reports as required.
• Respond promptly to customer requests to support customer satisfaction and retention.
• Prepare and process monthly customer billing.
• Address billing enquiries and discuss preferred billing arrangements with customers.
• Perform other duties as assigned

Conocimientos

Customer service

Team leadership

Billing/support

Documentation handling

Educación

Degree or Diploma in Logistics, Supply Chain Management, Business Administration or a related field

Herramientas

TradeNet

Descripción del empleo

ANRADUS PTE. LTD. in Singapore seeks a Customer Service Executive (Warehouse) to lead a team and ensure accurate order processing. You will engage with customers, coordinate with internal teams and vendors, and oversee billing and records for stock movements.

The role requires 2+ years in shipping docs or billing in a 3PL, and TradeNet experience. On-site at Buroh Crescent with transport optional from Jurong East MRT.