Logistics Customer Service Lead & Billing Specialist

SH COGENT LOGISTICS PTE LTD; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

2 ways transport from Jurong East MRT

Daily meal subsidy

In-house gym

Dental, medical, insurance benefits

Job summary

Cogent Holdings Pte Ltd is seeking a Customer Service Executive to oversee shipping documentation and billing processes for our third-party logistics operations in Singapore.

You will lead a small team of customer service staff, coordinate with internal and external partners, and ensure accurate records and timely reporting. This role includes weekend alternates and attractive benefits.

Qualifications

• Diploma or equivalent in logistics, supply chain management, business administration or related field.
• Minimum 2 years of experience in shipping documentation and billing in a 3rd party warehouse.
• Good communication and interpersonal skills for interactions with customers, colleagues and external partners.

Responsibilities

• Lead a team of customer service staff to process order requests from customers.
• Engage with customers to resolve feedback to ensure high level of customer satisfaction.
• Perform monthly billing to customers.
• Handle customers' billing queries.
• Monitor and forecast inventory movement.
• Liaise with customers on inventory and other administrative and customer service duties.
• Liaise with internal departments, vendors and third parties to process order requests from customers.
• Maintain all shipping and tracking records of customer inventory and movement accurately.
• Develop, maintain and submit a variety of reports periodically or as and when required.
• Attend to customers' requests to ensure customer satisfaction and retention.

Skills

Communication

Interpersonal skills

Education

Diploma or equivalent in logistics, supply chain management, business administration or related field

Job description

Cogent Holdings Pte Ltd is seeking a Customer Service Executive to oversee shipping documentation and billing processes for our third-party logistics operations in Singapore.

You will lead a small team of customer service staff, coordinate with internal and external partners, and ensure accurate records and timely reporting. This role includes weekend alternates and attractive benefits.