Logistics Customer Service Lead – 3PL Warehouse

Cogent Holdings Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is looking for a Customer Service Executive to join their team. In this role, you will lead a customer service team responsible for processing order requests and ensuring high levels of customer satisfaction. Your duties will include monitoring cargo movement and liaising with both customers and internal departments. This position offers a unique opportunity to work within one of Singapore's largest integrated logistics hubs while developing your leadership skills.

Qualifications

• Strong leadership skills and team management experience needed.
• Excellent communication abilities to engage with customers effectively.
• Experience in logistics or customer service roles preferred.

Responsibilities

• Lead a customer service team to process order requests from customers.
• Actively engage with customers to ensure high satisfaction levels.
• Monitor and forecast inventory movements.

Job description

A leading logistics company in Singapore is looking for a Customer Service Executive to join their team. In this role, you will lead a customer service team responsible for processing order requests and ensuring high levels of customer satisfaction. Your duties will include monitoring cargo movement and liaising with both customers and internal departments. This position offers a unique opportunity to work within one of Singapore's largest integrated logistics hubs while developing your leadership skills.