Logistics & Customer Service Coordinator

Carrier; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Carrier is seeking a detail-oriented Customer Service Specialist to own end-to-end order fulfilment for authorised service providers, sales intermediaries, and business partners. You will ensure accurate order processing, timely shipment execution, and proactive customer communication.

In this role you will collaborate with internal Operations, Planning, Warehouse and logistics partners, handle shipping documentation, and support ad-hoc programs to drive customer satisfaction and meet monthly

Qualifications

• Diploma or Degree in Business Administration or related field.
• Minimum 2–5 years of customer-facing experience in manufacturing aftermarket, customer service, logistics, or ERP/eCommerce implementation.

Responsibilities

• Process both Internal and External customer orders accurately, ensuring customer requirements and delivery timelines are met
• Handle responses to customer requests and queries to minimise gaps in customer service delivery
• Effective communication and coordination with all relevant internal teams including Operations, Planning Team and Warehouse and other stakeholders to ensure timely order fulfilment
• Resolve shipping issues, transit delays and delivery discrepancies promptly to support customer satisfaction
• Collaborate closely with fellow Customer Service team members to ensure seamless account coverage and shared workload balance during peak periods.
• Working with Sales to meet monthly Sales Target
• Coordinate with internal logistics service provider and freight forwarders to arrange shipments and follow-up to secure vessel schedules.
• Prepare and coordinate shipping documentation
• Support shipping arrangements for ad-hoc programs and initiatives

Skills

Communication

Coordination

Problem-Solving

Attention to Detail

Excel Tracking

Initiative

Team Collaboration

Education

Diploma or Degree in Business Administration or related field

Tools

ERP systems

e-commerce platforms

carrier tracking portals

Microsoft Excel

Power BI

Job description

Carrier is seeking a detail-oriented Customer Service Specialist to own end-to-end order fulfilment for authorised service providers, sales intermediaries, and business partners. You will ensure accurate order processing, timely shipment execution, and proactive customer communication.

In this role you will collaborate with internal Operations, Planning, Warehouse and logistics partners, handle shipping documentation, and support ad-hoc programs to drive customer satisfaction and meet monthly