Customer Service Executive

2507 CARRIER TRANSICOLD PTE. LTD.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

Carrier Singapore is seeking a detailed and proactive Customer Order Fulfillment Coordinator to manage end-to-end orders from receipt to delivery, coordinating with Operations, Planning and Warehouse to meet timelines and customer requirements.

You will handle requests and queries, resolve shipping issues, prepare shipping documentation, and work with Sales to achieve monthly targets, using ERP, e-commerce platforms, and Excel/Power BI to track orders and performance.

Qualifications

• Diploma or Degree in Business Administration or related field.
• 2–5 years of customer-facing experience in manufacturing aftermarket, logistics, or ERP/eCommerce implementation.
• Proficiency with Incoterms and shipping documentation.

Responsibilities

• Process internal and external customer orders accurately, coordinating with Operations, Planning and Warehouse to meet timelines.
• Respond to customer requests and queries to minimise gaps in service delivery.
• Coordinate with internal logistics providers and freight forwarders to arrange shipments and follow-up on vessel schedules.
• Prepare and coordinate shipping documentation and support ad-hoc programs and initiatives.
• Collaborate with Sales to meet monthly sales targets and ensure seamless account coverage.

Skills

Communication

Coordination

Problem-Solving

Attention to Detail

Education

Business Administration degree

Tools

ERP systems

E-commerce platforms

Carrier tracking portals

Microsoft Excel

Power BI

Job description

Role Responsibilities

Process both Internal and External customer orders accurately, ensuring customer requirements and delivery timelines are met Handle responses to customer requests and queries to minimise gaps in customer service delivery Effective communication and coordination with all relevant internal teams including Operations, Planning Team and Warehouse and other stakeholders to ensure timely order fulfilment Resolve shipping issues, transit delays and delivery discrepancies promptly to support customer satisfaction Collaborate closely with fellow Customer Service team members to ensure seamless account coverage and shared workload balance during peak periods. Working with Sales to meet monthly Sales Target Coordinate with internal logistics service provider and freight forwarders to arrange shipments and follow-up to secure vessel schedules. Prepare and coordinate shipping documentation Support shipping arrangements for ad-hoc programs and initiatives

Role Purpose

Ensure end-to-end order fulfilment for authorised service providers, sales intermediaries, and business partners. This role serves as a key coordination point between customers, external freight forwarders, and internal operations to ensure accurate order processing, timely shipment execution, and strong customer satisfaction.

Minimum Requirements

• Diploma or Degree in Business Administration or a related field
• Minimum 2–5 years of customer-facing experience in manufacturing aftermarket, customer service, logistics, or new ERP/eCommerce implementation

Preferred Requirements

• Strong working knowledge of Incoterms and their impact on shipping risk and costs
• Proven ability to prepare, review, and verify international shipping and customs documentation
• Proficiency with ERP systems, e-commerce platforms, carrier tracking portals, Microsoft Excel and Power BI

Core Competencies

• Communication: Provides clear and timely updates to customers and internal stakeholders
• Coordination: Follows up effectively with internal teams, vendors and customers to close actions on time
• Problem-Solving: Handles shipment issues, delays, and customer concerns in a calm and practical manner
• Attention to Detail: Ensures accuracy in orders, documentation, shipment details, and customer updates
• Excel Tracking: Uses Excel to track customer backlogs, order status, stock availability, and lead times
• Initiative: Takes ownership, anticipates follow-up actions, and proactively supports process improvements
• Team Collaboration: Works cross-functionally to support department goals

Equal Opportunity Statement

Carrier is An Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

About Carrier

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.