Order & Logistics Coordination Specialist

WECRUIT PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job description

Responsibilities

• Manage customer inquiries received through email, fax, phone, letters, or other communication channels.
• Provide customers with information on product availability, delivery schedules, and delivery locations.
• Ensure accurate and timely processing of customer orders.
• Prepare supporting documentation, input orders into the company’s system, and monitor order status.
• Handle special orders for out-of-stock or non-standard items and coordinate with the supply chain and warehouse teams to update customers upon availability.
• Maintain correspondence records, manage shipping and delivery documentation, and handle LC negotiations with banks.
• Prepare sales meeting materials, track sales records, and participate in sales meetings.
• Collaborate with other departments, such as the technical team, to resolve product or technical inquiries.
• Coordinate with the accounts department on payments, deposits, refunds, and stock returns; liaise with the supply chain team on PR/PO processing; and work with logistics to confirm delivery dates.
• Independently manage shipping and customs invoicing, and liaise with forwarders and shipping agents.
• Prioritize tasks effectively to meet deadlines and adapt quickly to changing priorities.
• Process and update purchase orders and related records in the system.
• Validate order confirmations against POs and system entries; notify the supply chain of any discrepancies.
• Verify supplier invoices against purchase orders and system data.
• Negotiate shipping rates with appointed forwarders in alignment with company purchasing policies.
• Coordinate all inbound logistics to ensure cost efficiency and track all consignments effectively.