Customer Service Supervisor, Logistics

SEARCH INDEX PTE. LTD.; Singapore; On-site; SGD 65,000 - 98,000; Full time

Job summary

SEARCH INDEX PTE. LTD. in Singapore seeks a capable Customer Service and Supply Chain Supervisor to lead the team, drive efficiency across order fulfilment, inventory control and billing workflows, and mentor staff in a dynamic environment.

You will supervise daily activities, coordinate with internal stakeholders, manage import/export operations in Southeast Asia, and contribute to budgeting and reporting while pursuing continuous process improvements to enhance service quality.

Qualifications

• Diploma or Bachelor’s degree in Supply Chain Management, Business or related discipline.
• Minimum 3–5 years of relevant experience in Customer Service, Supply Chain, Logistics or Operations.
• Prior supervisory or team lead experience is preferred.
• Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.
• Strong communication, interpersonal and problem-solving skills.
• Positive attitude with the ability to work independently and collaboratively in a team environment.

Responsibilities

• Lead and support the Customer Service team to improve work processes, operational efficiency and service quality.
• Supervise daily team activities and allocate workload to ensure service standards are met.
• Ensure compliance with company policies, safety procedures and operational guidelines.
• Monitor inventory accuracy, stock movements and support inventory control activities where required.
• Coordinate with internal stakeholders to ensure timely order fulfilment and delivery arrangements, including contingency plans when necessary.
• Support import and export operations across Southeast Asia.
• Oversee monthly billing activities and handle ad hoc billing requests.
• Resolve customer and operational issues promptly while providing guidance and support to team members.
• Monitor team performance and implement process improvements to enhance customer satisfaction.
• Conduct regular team meetings, coaching and performance discussions.
• Assist with manpower planning, staff training, onboarding and performance evaluations.
• Support budget planning and operational reporting where required.
• Stay updated on industry best practices and recommend continuous improvement initiatives.
• Perform any other ad hoc duties as assigned.

Skills

Supervisory experience

Excel proficiency

Communication skills

Team coordination

Education

Diploma or Bachelor’s degree in supply chain management or related field

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Key Responsibilities

• Lead and support the Customer Service team to improve work processes, operational efficiency and service quality.




• Supervise daily team activities and allocate workload to ensure service standards are met.




• Ensure compliance with company policies, safety procedures and operational guidelines.




• Monitor inventory accuracy, stock movements and support inventory control activities where required.




• Coordinate with internal stakeholders to ensure timely order fulfilment and delivery arrangements, including contingency plans when necessary.




• Support import and export operations across Southeast Asia.




• Oversee monthly billing activities and handle ad hoc billing requests.




• Resolve customer and operational issues promptly while providing guidance and support to team members.




• Monitor team performance and implement process improvements to enhance customer satisfaction.




• Conduct regular team meetings, coaching and performance discussions.




• Assist with manpower planning, staff training, onboarding and performance evaluations.




• Support budget planning and operational reporting where required.




• Stay updated on industry best practices and recommend continuous improvement initiatives.




• Perform any other ad hoc duties as assigned.

Job Requirements

• Diploma or Bachelor's Degree in Supply Chain Management, Business or a related discipline.




• Minimum 3-5 years of relevant experience in Customer Service, Supply Chain, Logistics or Operations.




• Prior supervisory or team lead experience is preferred.




• Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.




• Strong communication, interpersonal and problem-solving skills.




• Positive attitude with the ability to work independently and collaboratively in a team environment.
  

EA Registration ID: R1106661 (Aaron Chang Kuo-Ying)

EA License: 14C7092