Operation Executive

J&T Express Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

J&T Express Singapore Pte Ltd is seeking an Operations & Shipment Management professional to coordinate daily tasks, inbound/outbound shipments, including customs clearance and duty requirements. You will ensure accurate handling of COD collections and parcels requiring permits while monitoring shipment status.

You will also focus on client liaison, providing daily updates and timely responses, and will collaborate with multiple teams to optimize parcel life cycles and service excellence across

Qualifications

• Minimum certificate, diploma, or degree in Logistics, Supply Chain, Business Administration, or related fields.
• 2–3 years’ experience in operations, logistics, or shipping preferred.
• Knowledge of customs clearance, duties, and permit-related processes is an advantage.
• Strong English communication; Mandarin proficiency is an added advantage for Mandarin-speaking clients.
• Proficient in Microsoft Office; knowledge of WMS/CRM systems preferred.

Responsibilities

• Manage and assign daily tasks to Operation Assistants.
• Handle inbound and outbound shipment processes, including customs clearance and duty requirements.
• Ensure accurate handling of COD collections and parcels requiring permits.
• Monitor and verify incoming shipment status, ensuring accuracy of inbound vs. output performance.
• Serve as the main point of contact for inbound and return shipments.
• Maintain close communication with clients and ensure timely responses.
• Provide clients with daily acceptance volume updates, highlighting discrepancies where applicable.
• Keep clients informed on parcels with unique statuses and manage damaged parcel cases with prompt updates.
• Oversee and follow up on the full parcel life cycle from acceptance to final resolution.
• Track and report on inbound vs. output quantity performance, including parcel life cycle results.
• Support continuous improvement by highlighting recurring issues and coordinating with other departments for resolution.
• Work closely with operations, customer service, and fleet departments to ensure smooth parcel status tracking and issue resolution.
• Facilitate effective communication between departments to maintain service excellence.

Skills

Attention to Detail

Communication & Interpersonal Skills

Customer Focus

Teamwork & Collaboration

Problem-Solving

Education

Diploma/degree in Logistics or related

Tools

Microsoft Office

WMS/CRM systems

Job description

Operations & Shipment Management

• Manage and assign daily tasks to Operation Assistants.
• Handle inbound and outbound shipment processes, including customs clearance and duty requirements.
• Ensure accurate handling of COD collections and parcels requiring permits.
• Monitor and verify incoming shipment status, ensuring accuracy of inbound vs. output performance.

Client Liaison & Communication

• Serve as the main point of contact for inbound and return shipments.
• Maintain close communication with clients and ensure timely responses.
• Provide clients with daily acceptance volume updates, highlighting discrepancies where applicable.
• Keep clients informed on parcels with unique statuses and manage damaged parcel cases with prompt updates.

Process Monitoring & Reporting

• Oversee and follow up on the full parcel life cycle from acceptance to final resolution.
• Track and report on inbound vs. output quantity performance, including parcel life cycle results.
• Support continuous improvement by highlighting recurring issues and coordinating with other departments for resolution.

Inter-Department Collaboration

• Work closely with operations, customer service, and fleetdepartmentto ensure smooth parcel status tracking and issue resolution.
• Facilitate effective communication between departments to maintain service excellence.

Job Requirement

• Minimum Certificate or Diploma or Degree in Logistics, Supply Chain, Business Administration,Managementor related fields.
• Minimum 2–3 years’ experience in operations, logistics, or shipping preferred.
• Knowledge of customs clearance, duties, and permit-related processes is an advantage.
• Strong communication skills in English (Mandarin is anadded advantage). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Proficient in Microsoft Office; knowledge of WMS/CRM systems preferred.
• Ability to multitask, prioritize effectively, and work in a fast-paced environment.
• Strong problem-solving mindset, detail-oriented, and proactive.

Competencies

• Attention to Detail – Ensures accuracy in case handling, documentation, and reporting.
• Communication & Interpersonal Skills– Communicates clearly with customers and internal teams.
• Customer Focus– Prioritizes service quality and customer satisfaction in all recovery activities.
• Teamwork & Collaboration– Works cooperatively with colleagues and departments to resolve issues.
• Problem-Solving– Analyzes problems, supports corrective actions, and contributes to preventing recurrence.