Loan Officer (Up to 4.5k/6 days work week)

BST CREDIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A financial services company in Singapore seeks a Branch Officer to provide excellent customer service. Responsibilities include assisting customers with loan applications, effectively communicating product details, and ensuring a positive experience. The role is entry-level with no prior experience required, ideal for candidates with a friendly attitude and excellent communication skills. Proficiency in both English and Mandarin is necessary to support Mandarin-speaking customers. Comprehensive training will be provided, along with attractive salary and incentives.

Benefits

Attractive salary and team incentives

Quarterly team building activities

Incentives for meeting KPIs

Comprehensive on-the-job training

Qualifications

• Entry level with the right skill set.
• No experience required.
• Able to speak proficiently in both English and Mandarin.

Responsibilities

• Provide exemplary customer service while maintaining the company's professional image.
• Assist customers with their loan applications and explain procedures.
• Manage customer account details accurately and help with administrative tasks when necessary.

Skills

Excellent communication skills

Friendly and positive attitude

Proficient in English and Mandarin

Job description

Job Function

The Branch Officer is responsible for attending to walk-in customers, including working with business partners and upholding exceptional customer service.

Responsibilities

• To provide customer service at exemplary levels while upholding the professional image of the company.
• To be proactive and initiative to ensure a pleasant experience for the customers during their appointment.
• To provide clear and coherent explanation of contract terms, products and details to customers.
• To assist customers with their loan applications.
• To answer customers’ queries and to explain loan procedures over the phone.
• To assist with clients account management, along with accurate and careful data entry of customer details.
• To help in administrative duties such as photocopying and filing when necessary.

Requirements

• Entry level with right skill set.
• No experience required.
• Friendly and positive attitude
• Excellent communication skills
• Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

Career Benefits

• Attractive salary and team incentives.
• Quarterly team building activities.
• Incentives will be given for meeting KPIs.
• Highly accessible place of work near MRT, with close proximity to the heart of the city.
• Comprehensive on the job training will be provided.