Live Chat Customer Success Specialist

PERSOL; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

PERSOL in Singapore is seeking a proactive Contact Centre professional to handle telephone and live chat inquiries from policyholders and financial representatives. You will maintain CRM records, follow up on requests, and aim for swift, accurate resolutions while upholding service standards.

The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to work well in a dynamic team environment. Entry-level applicants are welcome.

Qualifications

• Diploma or degree holders are preferred.
• Comfortable communicating with customers from diverse backgrounds.
• Able to communicate effectively via telephone and live chat.
• Excellent interpersonal, written and verbal communication skills.
• Pleased, cheerful and customer-oriented disposition.
• Proactive team player who adapts to a dynamic environment.
• Candidates without prior experience are welcome to apply.

Responsibilities

• Handle telephone and live chat enquiries professionally, efficiently, accurately and promptly.
• Resolve customer and financial representative complaints at first contact with proper closure.
• Maintain complete and accurate records of customer interactions in the CRM system.
• Ensure timely follow-up on enquiries and requests in line with commitments to customers and representatives.
• Assess appeals and submit recommendations to managers or heads of department.
• Perform additional duties, including overtime, as required to support operations.
• Assist with ad hoc initiatives and projects as assigned by management.

Skills

Verbal communication

Written communication

Interpersonal skills

Team player

Education

Diploma or Degree

Job description

PERSOL in Singapore is seeking a proactive Contact Centre professional to handle telephone and live chat inquiries from policyholders and financial representatives. You will maintain CRM records, follow up on requests, and aim for swift, accurate resolutions while upholding service standards.

The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to work well in a dynamic team environment. Entry-level applicants are welcome.