Client Success Manager

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a customer accounts assistant to manage and support client portfolios in a fast-paced environment. You will ensure qualification statuses are maintained and act as the primary liaison for account-related inquiries.

Responsibilities include resolving issues, updating customers on new programs and policies, and handling phone, chat, and email correspondence with a focus on quality service and compliance with privacy guidelines.

Qualifications

• Degree in Business Management is required.
• 1–2 years of relevant work experience.
• Proficient in Microsoft Office and common office software.

Responsibilities

• Manage and support customer accounts, ensuring their qualification status is maintained.
• Assist customers in resolving account-related issues and concerns, balancing both company and customer circumstances.
• Update customers on new programs, policies, and procedures.
• Handle correspondence through phone, messages, and emails, delivering high-quality service.

Skills

Multi-tasking

Customer account management

Education

Degree in Business Management

Tools

Microsoft Office

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a customer accounts assistant to manage and support client portfolios in a fast-paced environment. You will ensure qualification statuses are maintained and act as the primary liaison for account-related inquiries.

Responsibilities include resolving issues, updating customers on new programs and policies, and handling phone, chat, and email correspondence with a focus on quality service and compliance with privacy guidelines.