Level 2 EUC Support Engineer - GenAI & Modern Workplace

AVASO Technology Solutions Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

AVASO Technology Solutions Ltd is seeking a Level 2 IT End‑User Computing (EUC) Support Engineer in Singapore. You will provide advanced endpoint support across Windows, macOS, and mobile devices, while enabling Modern Workplace and GenAI initiatives in a fast‑paced, global setting.

You will work with Teams Voice, Surface Hub 3, AV/VC, and printing technologies, collaborate with infrastructure teams, and drive user experience improvements through AI and automation.

Qualifications

• Minimum 3–5 years in IT EUC support roles within a multinational matrix organization.
• Experience with outsourced vendors and service delivery.
• Experience in an international company.
• Experience managing 3rd party vendors.
• Experience building and maintaining local relationships with end user community.

Responsibilities

• Provide advanced Level 2 support for Windows, macOS, and mobile devices.
• Manage and resolve issues related to Teams Voice, Surface Hub 3, AV/VC solutions, and follow‑me printing technologies.
• Modern Workplace & GenAI Enablement.
• Support and promote Generative AI tools and automation solutions to enhance productivity.
• Act as a technology evangelist, identifying opportunities to improve user experience through AI and modern EUC solutions.
• Infrastructure & Networking.
• Assist with network connectivity, Wi‑Fi troubleshooting, and basic infrastructure support.
• Collaborate with infrastructure teams for office fit-outs, relocations, and manufacturing plant IT setups.
• Participate in tech refresh projects, new office setups, and IT infrastructure deployments.
• Work closely with vendors and internal teams to ensure timely and quality delivery of IT projects
• Deliver user training sessions on new technologies and best practices.
• Identify and implement process improvements to enhance IT service delivery and user satisfaction.
• Work effectively in a matrix MNC environment, coordinating with outsourced vendors and internal stakeholders.

Skills

Windows

macOS

Microsoft 365

Teams Voice

Surface Hub 3

AV/VC

Printing

GenAI

Networking

VPN

Mobility (Apple/Android)

Tools

ITIL Foundation

SCCM

Agile

Job description

AVASO Technology Solutions Ltd is seeking a Level 2 IT End‑User Computing (EUC) Support Engineer in Singapore. You will provide advanced endpoint support across Windows, macOS, and mobile devices, while enabling Modern Workplace and GenAI initiatives in a fast‑paced, global setting.

You will work with Teams Voice, Surface Hub 3, AV/VC, and printing technologies, collaborate with infrastructure teams, and drive user experience improvements through AI and automation.