Information Technology Support Engineer

AVASO Technology Solutions Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

AVASO Technology Solutions Ltd is seeking a Level 2 IT End‑User Computing (EUC) Support Engineer in Singapore. You will provide advanced endpoint support across Windows, macOS, and mobile devices, while enabling Modern Workplace and GenAI initiatives in a fast‑paced, global setting.

You will work with Teams Voice, Surface Hub 3, AV/VC, and printing technologies, collaborate with infrastructure teams, and drive user experience improvements through AI and automation.

Qualifications

• Minimum 3–5 years in IT EUC support roles within a multinational matrix organization.
• Experience with outsourced vendors and service delivery.
• Experience in an international company.
• Experience managing 3rd party vendors.
• Experience building and maintaining local relationships with end user community.

Responsibilities

• Provide advanced Level 2 support for Windows, macOS, and mobile devices.
• Manage and resolve issues related to Teams Voice, Surface Hub 3, AV/VC solutions, and follow‑me printing technologies.
• Modern Workplace & GenAI Enablement.
• Support and promote Generative AI tools and automation solutions to enhance productivity.
• Act as a technology evangelist, identifying opportunities to improve user experience through AI and modern EUC solutions.
• Infrastructure & Networking.
• Assist with network connectivity, Wi‑Fi troubleshooting, and basic infrastructure support.
• Collaborate with infrastructure teams for office fit-outs, relocations, and manufacturing plant IT setups.
• Participate in tech refresh projects, new office setups, and IT infrastructure deployments.
• Work closely with vendors and internal teams to ensure timely and quality delivery of IT projects
• Deliver user training sessions on new technologies and best practices.
• Identify and implement process improvements to enhance IT service delivery and user satisfaction.
• Work effectively in a matrix MNC environment, coordinating with outsourced vendors and internal stakeholders.

Skills

Windows

macOS

Microsoft 365

Teams Voice

Surface Hub 3

AV/VC

Printing

GenAI

Networking

VPN

Mobility (Apple/Android)

Tools

ITIL Foundation

SCCM

Agile

Job description

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top‑tier support and managed services. We are committed to delivering cutting‑edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

We are seeking a highly skilled and forward‑thinking Level 2 IT End‑User Computing (EUC) Support Engineer to join our dynamic team. This role goes beyond traditional desktop support, requiring expertise in modern workplace technologies, AI‑driven solutions, and enterprise infrastructure. The ideal candidate will be a technology champion, passionate about delivering exceptional user experiences, driving innovation, and supporting complex IT environments in a fast‑paced, global organization.

Position type: Full‑Time

Key Responsibilities

• Provide advanced Level 2 support for Windows, macOS, and mobile devices.
• Manage and resolve issues related to Teams Voice, Surface Hub 3, AV & VC solutions, and follow‑me printing technologies.
• Modern Workplace & GenAI Enablement
• Support and promote Generative AI tools and automation solutions to enhance productivity.
• Act as a technology evangelist, identifying opportunities to improve user experience through AI and modern EUC solutions.
• Infrastructure & Networking
• Assist with network connectivity, Wi‑Fi troubleshooting, and basic infrastructure support.
• Collaborate with infrastructure teams for office fit‑outs, relocations, and manufacturing plant IT setups.
• Participate in tech refresh projects, new office setups, and IT infrastructure deployments.
• Work closely with vendors and internal teams to ensure timely and quality delivery of IT projects
• Deliver user training sessions on new technologies and best practices.
• Identify and implement process improvements to enhance IT service delivery and user satisfaction.
• Work effectively in a matrix MNC environment, coordinating with outsourced vendors and internal stakeholders.
• Minimum 3–5 years in IT EUC support roles, preferably in a multinational matrix organization.
• Experience working with outsourced vendors and managing service delivery.
• Experience within an international company
• Experience managing 3rd party vendors
• Experience building and maintaining local relationships with end user community
• Basic understanding of Automation / R&D Technology’s

Technical Skills

• Strong knowledge of Windows 10/11, macOS, and Microsoft 365 ecosystem.
• Hands‑on experience with Teams Voice, Surface Hub 3, AV/VC solutions, and printing technologies.
• Familiarity with network fundamentals, VPN, and Wi‑Fi troubleshooting.
• Exposure to GenAI tools and their application in workplace productivity.
• Local BMS Solutions
• Understanding of Microsoft/Apple Products
• Understanding of security, network and midrange technologies.
• Understanding of collaboration applications and their dependencies
• Understanding of mobility products: Apple/Android

Tools

• ITIL Foundation or equivalent
• SCCM Ticketing Tool
• Agile Methodology

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting‑edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.