Lead Service Engineer - Chiller

APP SYSTEMS SERVICES PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Protec Systems Pte Ltd. is seeking a Lead Service Engineer for the Chiller Division.

You will work with your team to ensure day-to-day operations meet quality servicing expectations, including installation, commissioning, and troubleshooting of chiller systems at workshop and customer sites. The role requires a Diploma or Bachelor’s degree in Mechanical or Electrical Engineering and 6+ years of hands-on refrigeration experience.

Qualifications

• Diploma or Bachelor’s Degree in Mechanical or Electrical Engineering.
• 6+ years hands-on experience with industrial or commercial refrigeration and chiller systems; lead/senior engineer experience is a plus.
• Strong analytical and problem-solving capabilities.
• Ability to lead an engineer team and provide technical guidance on-site or in the workshop.

Responsibilities

• Lead and own service projects and activities.
• Collaborate with team members and manage multiple priorities in a fast-paced environment.
• Oversee installation, commissioning, troubleshooting, and servicing of chiller equipment at workshop and customer sites.
• Ensure compliance with safety regulations, quality standards and procedures.
• Act as primary technical contact to manage and resolve customer issues through to closure.
• Prepare detailed service reports and communicate with product principal via email/phone.

Skills

Leadership

Project ownership

Troubleshooting

Communication

Documentation

Education

Diploma or Bachelor’s in Mechanical or Electrical Engineering

Job description

Summary:

We have an opening for a Lead Service Engineer - in Chiller Division, you will work closely with your team to ensure day-to-day operations are being executed to meet quality servicing expectations.

What You Will Do:

• Demonstrates strong ownership and accountability for assigned projects and service activities.
• Leads, supports, and collaborates effectively with team members while managing multiple priorities in a fast-paced environment.
• Performs and oversees installation, commissioning, troubleshooting, and servicing of chiller equipment at workshop and customer field sites.
• Ensures strict compliance with safety regulations, quality standards, and installation procedures (on-the-job training will be provided).
• Acts as the primary technical point of contact to proactively manage, facilitate, and resolve customer technical and quality issues through to full closure.
• Prepares detailed service reports and maintains effective communication with the product principal via email and phone regarding service activities and technical matters.

What You Must Have:

• Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline.
• Minimum 6 years and above of hands-on experience working with industrial or commercial refrigeration and chiller systems; experience in a lead or senior engineer role is an advantage.
• Strong engineering fundamentals with proven troubleshooting, diagnostic, and problem-solving capabilities.
• Highly analytical, detail-oriented, and able to identify root causes and implement effective corrective actions.
• Demonstrated ability to lead an engineer team and provide technical guidance on-site or in the workshop.
• Strong communication and documentation skills, with the ability to interface professionally with customers, suppliers, and internal stakeholders.

What We Appreciate From You

• Strong analytical and communication skills.
• Good knowledge of Chiller and Mechanical systems.