Assistant Service Manager

Protec Systems Pte Ltd.; Singapore; Sur place; SGD 100 000 - 160 000; Plein temps

Résumé du poste

Protec Systems Pte Ltd. is seeking an Assistant Service Manager to lead the chiller workshop, ensuring safe, efficient repairs and adherence to quality standards. You will supervise technicians and engineers, provide technical leadership, and engage with customers on technical discussions for practical repair solutions.

The role emphasizes ownership, safety, and cross-functional collaboration to deliver timely, high-quality repair outcomes in a fast-paced service environment.

Qualifications

• Bachelor's degree in Mechanical Engineering or related discipline.
• Minimum 5 years in mechanical engineering, equipment servicing, maintenance or repair operations.
• Minimum 2 years in leading or supervising technical teams.
• Experience in industrial equipment servicing, rotating equipment, HVAC, refrigeration, pumps or compressors.

Responsabilités

• Lead and supervise daily operations of the chiller workshop to meet targets and quality standards.
• Coach and develop technicians and engineers; promote safety and continuous improvement.
• Plan manpower and workshop resources to optimize productivity.
• Provide technical leadership for troubleshooting, repair evaluation and root cause analysis.
• Review inspection findings and approve spare parts requirements.
• Collaborate with stakeholders to ensure effective planning and execution of repairs.

Connaissances

Mechanical troubleshooting

Leadership

Planning & organization

Customer engagement

Ownership & continuous improvement

Formation

Bachelor's Degree in Mechanical Engineering

Description du poste

Summary

The Assistant Service Manager is responsible for leading the daily operations of the chiller workshop, ensuring repair activities are carried out safely, efficiently and in accordance with the Company's quality standards. The role oversees a team of technicians and engineers, provides technical leadership, supports customer technical discussions, and works closely with cross-functional teams to deliver timely and high-quality repair solutions.

Key Responsibilities

Operations & Team Leadership

• Lead and supervise the daily operations of the chiller workshop, ensuring repair targets, quality standards and delivery commitments are achieved.
• Manage, coach and develop a team of technicians and engineers, fostering a culture of safety, accountability and continuous improvement.
• Plan and allocate manpower and workshop resources to optimize productivity and operational efficiency.

Technical & Customer Support

• Provide technical leadership for troubleshooting, repair evaluation and root cause analysis.
• Review inspection findings, validate repair recommendations and approve spare parts requirements.
• Participate in customer technical discussions, providing engineering advice and practical repair solutions.

Operational Excellence

• Ensure compliance with company procedures, quality standards and workplace safety requirements.
• Monitor workshop performance and implement initiatives to improve productivity, turnaround time and repair quality.
• Collaborate with internal stakeholders to ensure effective planning and execution of repair activities.

Qualifications

• Bachelor's Degree in Mechanical Engineering or a related engineering discipline.
• Minimum 5 years of experience in mechanical engineering, equipment servicing, maintenance or repair operations.
• Minimum 2 years of experience leading or supervising technical teams.
• Experience in industrial equipment servicing, rotating equipment, HVAC, refrigeration, pumps, compressors or similar mechanical systems is preferred. Prior chiller experience is advantageous but not essential.

Key Competencies

• Strong mechanical troubleshooting and analytical skills.
• Proven leadership and people management abilities.
• Good planning, organizational and decision-making skills.
• Effective communication and customer engagement skills.
• Strong sense of ownership, accountability and continuous improvement.
• Ability to work collaboratively across functions in a fast-paced service environment.