Lead Reflexology Team & Service Quality Supervisor

WONDERFOOT MASSAGE TCM PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A wellness center in Singapore is seeking a Reflexologist Supervisor to lead a team of reflexologists, ensuring service quality and customer satisfaction. Responsibilities include supervising operations, conducting training, managing schedules, and maintaining hygiene standards. The ideal candidate will have strong leadership skills, customer service experience, and knowledge of TCM principles. Join us to create a positive and professional environment for both staff and clients.

Qualifications

• Experience in leading and supervising a team of therapy professionals.
• Strong understanding of TCM principles and reflexology techniques.
• Exceptional customer service and conflict resolution skills.

Responsibilities

• Lead and supervise a team to ensure consistent service quality.
• Conduct regular checks on treatment techniques and customer interactions.
• Handle escalated customer complaints and issue resolutions.
• Oversee daily shop operations and manage scheduling.
• Conduct internal training for team skill enhancement.

Skills

Team Leadership

Service Quality Control

Customer Service

Training & Development

Job description

A wellness center in Singapore is seeking a Reflexologist Supervisor to lead a team of reflexologists, ensuring service quality and customer satisfaction. Responsibilities include supervising operations, conducting training, managing schedules, and maintaining hygiene standards. The ideal candidate will have strong leadership skills, customer service experience, and knowledge of TCM principles. Join us to create a positive and professional environment for both staff and clients.