Lead, Quality Excellence & Design Thinking

CERTIS GROUP - GHR; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading outsourced services partner in Singapore is seeking a Senior Manager for Quality Excellence to drive a Design Thinking culture and improve operational performance. The ideal candidate will have at least 5 years of Lean Six Sigma experience and 3 years in Project Management, alongside strong facilitation skills. This role involves strategic execution and engaging with stakeholders to enhance customer experience. Competitive remuneration and benefits are included in this position.

Benefits

Performance-based incentives

Annual bonus eligibility

Comprehensive medical coverage

Holistic wellness initiatives

Qualifications

• 5+ years of Lean Six Sigma experience with hands-on planning and mentoring.
• 3+ years of Project Management and Business Management related experience.
• Substantial knowledge of Design Thinking and human-centered design.

Responsibilities

• Lead Design Thinking Program from strategy to execution.
• Define business opportunities and ensure compliance and approvals.
• Engage C-level leaders for buy-in on proposed solutions.
• Provide leadership, coaching, and mentoring to departments.
• Promote Design Thinking for innovation and customer experience.

Skills

Facilitation

Lean Six Sigma

Project Management

Time Management

Education

Bachelor of Science in Design, Innovation, Quality or Engineering

Job description

A leading outsourced services partner in Singapore is seeking a Senior Manager for Quality Excellence to drive a Design Thinking culture and improve operational performance. The ideal candidate will have at least 5 years of Lean Six Sigma experience and 3 years in Project Management, alongside strong facilitation skills. This role involves strategic execution and engaging with stakeholders to enhance customer experience. Competitive remuneration and benefits are included in this position.