Lead Airport Terminal Operations Supervisor

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

SMARTE CARTE SINGAPORE PTE. LTD. is looking for a Supervisor to oversee terminal trolley operations during shifts at Changi Airport. You will manage manpower, trolleys, and equipment, ensuring smooth intra- and inter-terminal transfers and serviceability of light transport assets.

The role requires 2 years of supervisory experience in operations, strong communication, and the ability to work shifts and obtain an airport pass. Familiarity with Changi operations is a plus.

Qualifications

• O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred.
• Minimum 2 years of supervisory experience in operations functions.
• Confident in dealing with staff across all ages.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Able to obtain an Airport Pass (Airside)
• Familiarity with Changi Airport terminal operations will be an added advantage

Responsibilities

• Supervise operations in assigned terminal during shift duty.
• Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
• Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
• Ensure intra-terminal and/or inter-terminal trolley transfers.
• Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
• Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
• Attend to customer complaints and escalation when required.
• Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.
• Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
• Conduct scheduled coaching session with direct reports
• Covering TMC duties as and when assigned.

Skills

Supervisory experience

Interpersonal skills

Communication skills

Team player

Shift work

Education

O Level / NITEC / Diploma in Science/Engineering/Supply Chain

Job description

SMARTE CARTE SINGAPORE PTE. LTD. is looking for a Supervisor to oversee terminal trolley operations during shifts at Changi Airport. You will manage manpower, trolleys, and equipment, ensuring smooth intra- and inter-terminal transfers and serviceability of light transport assets.

The role requires 2 years of supervisory experience in operations, strong communication, and the ability to work shifts and obtain an airport pass. Familiarity with Changi operations is a plus.