Operations Supervisor

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

SMARTE CARTE SINGAPORE PTE. LTD. is seeking a supervisor to oversee terminal operations during shift duties at Singapore's airport environment.

You will manage manpower, equipment (trolleys, light transporters), and ensure smooth intra- and inter-terminal trolley transfers. The role requires 2 years of supervisory experience, strong communication and interpersonal skills, and the ability to work rotating shifts and obtain an Airport Pass (Airside).

Qualifications

• Minimum 2 years of supervisory experience in operations functions.
• Excellent interpersonal, communication and organizational skills.
• Confident in dealing with staff across all ages.
• Able to work on Shift Duty and obtain Airport Pass (Airside).

Responsibilities

• Supervise operations in assigned terminal during shift duty.
• Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available.
• Ensure adequate trolleys at designated Trolley Staging Point(s).
• Coordinate intra- and inter-terminal trolley transfers.
• Maintain serviceable conditions of light transporter allocated to terminal.
• Liaise with technical support to remove damaged trolleys.
• Attend to customer complaints and escalations as required.
• Oversee 20-30 trolley service officers and perform administrative duties.

Skills

Supervisory experience

Interpersonal skills

Communication skills

Team player

Adaptable to change

Education

O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent

Job description

Core Responsibilities

• Supervise operations in assigned terminal during shift duty.
• Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
• Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
• Ensure intra-terminal and/or inter-terminal trolley transfers.
• Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
• Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
• Attend to customer complaints and escalation when required.
• Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.

Periodic Duties

• Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.
• Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
• Conduct scheduled coaching session with direct reports
• Covering TMC duties as and when assigned.

Job Specifications (Qualifications/Experiences)

Job Requirments

• O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred
• Minimum 2 years of supervisory experience in operations functions.
• Confident in dealing with staff across all ages.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Able to obtain an Airport Pass (Airside)
• Familiarity with Changi Airport terminal operations will be an added advantage