Operations Supervisor, Airport

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 42.000 - 60.000; Jornada completa

Descripción de la vacante

SMARTE CARTE SINGAPORE PTE. LTD. is looking for a Supervisor to oversee terminal trolley operations during shifts at Changi Airport. You will manage manpower, trolleys, and equipment, ensuring smooth intra- and inter-terminal transfers and serviceability of light transport assets.

The role requires 2 years of supervisory experience in operations, strong communication, and the ability to work shifts and obtain an airport pass. Familiarity with Changi operations is a plus.

Formación

• O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred.
• Minimum 2 years of supervisory experience in operations functions.
• Confident in dealing with staff across all ages.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Able to obtain an Airport Pass (Airside)
• Familiarity with Changi Airport terminal operations will be an added advantage

Responsabilidades

• Supervise operations in assigned terminal during shift duty.
• Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
• Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
• Ensure intra-terminal and/or inter-terminal trolley transfers.
• Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
• Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
• Attend to customer complaints and escalation when required.
• Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.
• Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
• Conduct scheduled coaching session with direct reports
• Covering TMC duties as and when assigned.

Conocimientos

Supervisory experience

Interpersonal skills

Communication skills

Team player

Shift work

Educación

O Level / NITEC / Diploma in Science/Engineering/Supply Chain

Descripción del empleo

Core Responsibilities:

• Supervise operations in assigned terminal during shift duty.
• Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
• Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
• Ensure intra-terminal and/or inter-terminal trolley transfers.
• Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
• Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
• Attend to customer complaints and escalation when required.
• Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.

Periodic Duties:

• Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.
• Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
• Conduct scheduled coaching session with direct reports
• Covering TMC duties as and when assigned.

Job Specifications (Qualifications/Experiences):

• O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred
• Minimum 2 years of supervisory experience in operations functions.
• Confident in dealing with staff across all ages.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Able to obtain an Airport Pass (Airside)
• Familiarity with Changi Airport terminal operations will be an added advantage