Duty Terminal Manager

Changi Airport Group (Singapore) Pte. Ltd.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Changi Airport Group (Singapore) Pte. Ltd. oversees operations across its terminals and road systems to ensure optimal airport performance and exceptional passenger experience.

The role requires you to respond to passengers' needs, engage at touchpoints, and manage real time incidents and crises with rapid situational assessments. Applicants should have a diploma or degree in aviation, aerospace, hospitality, or equivalent, with strong communication and people management skills.

Qualifications

• Diploma or Degree in Aviation, Aerospace, Hospitality or equivalent qualification.
• Relevant working experience will be advantageous.
• Self-motivated with good written and verbal communication skills.
• Strong people management skills.
• Required to perform shift duties.

Responsibilities

• Oversee operations across Changi Airport terminals and road systems.
• Respond to passengers' needs and perform touchpoint engagement.
• Manage real time incidents and crises as they occur.
• Conduct situational assessments and deploy mitigating measures to handle exigencies.

Skills

Communication skills

People management

Shift duties

Self-motivated

Education

Diploma or Degree in Aviation, Aerospace, Hospitality or equivalent

Job description

You will be part of a team that oversees the operations across Changi Airport terminals and road systems, with the aim of ensuring that the Airport operates at its optimal state and achieves consistent delivery of exceptional experience to the passengers. In a dynamic and challenging environment, you will be expected to respond to passengers' needs, perform touchpoint engagement, manage real time incidents and crisis. You will also be required to perform situational assessments and put in place mitigating measures and/or deploy resources to overcome real time exigencies. You will need to be adaptable to changes in a constantly evolving operational terrain, have the ability to think on your feet effectively and possess high energy levels.

Requirements:

• Diploma or Degree in Aviation, Aerospace, Hospitality or equivalent professional qualification.
• Relevant working experience will be advantageous
• Self-motivated with good written and verbal communication skills.
• Strong people management skills
• Required to perform shift duties