Airport Terminal Operations Manager

Changi Airport Group (Singapore) Pte. Ltd.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Changi Airport Group (Singapore) Pte. Ltd. oversees operations across its terminals and road systems to ensure optimal airport performance and exceptional passenger experience.

The role requires you to respond to passengers' needs, engage at touchpoints, and manage real time incidents and crises with rapid situational assessments. Applicants should have a diploma or degree in aviation, aerospace, hospitality, or equivalent, with strong communication and people management skills.

Qualifications

• Diploma or Degree in Aviation, Aerospace, Hospitality or equivalent qualification.
• Relevant working experience will be advantageous.
• Self-motivated with good written and verbal communication skills.
• Strong people management skills.
• Required to perform shift duties.

Responsibilities

• Oversee operations across Changi Airport terminals and road systems.
• Respond to passengers' needs and perform touchpoint engagement.
• Manage real time incidents and crises as they occur.
• Conduct situational assessments and deploy mitigating measures to handle exigencies.

Skills

Communication skills

People management

Shift duties

Self-motivated

Education

Diploma or Degree in Aviation, Aerospace, Hospitality or equivalent

Job description

Changi Airport Group (Singapore) Pte. Ltd. oversees operations across its terminals and road systems to ensure optimal airport performance and exceptional passenger experience.

The role requires you to respond to passengers' needs, engage at touchpoints, and manage real time incidents and crises with rapid situational assessments. Applicants should have a diploma or degree in aviation, aerospace, hospitality, or equivalent, with strong communication and people management skills.