L3 Production Support Engineer – AML Systems - ISG BFS

COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking an experienced L3 Production Support Engineer to enhance and support AML systems. The ideal candidate possesses strong banking domain knowledge and technical skills, capable of delivering high-quality solutions while managing production issues. Responsibilities include providing Level 3 support, enhancing existing systems, and facilitating testing phases. Strong proficiency in Oracle SQL and Java is essential.

Qualifications

• 2-3 years experience in the banking domain in a functional and technical delivery role.
• Hands-on experience with AML applications like Fircosoft, Actimize, or Detica.
• Excellent problem-solving skills in a production support environment.

Responsibilities

• Deliver high-quality enhancements and changes to AML systems in production.
• Provide Level 3 support for AML applications and investigate issues.
• Support testing phases with technical and functional input.

Skills

Oracle SQL

Java

Unix shell scripting

DevOps tools

Problem-solving skills

Tools

Bitbucket

Jenkins

Control-M

Aldon

Job description

We are seeking a highly skilled and experienced L3 Production Support Engineer to provide reliable and timely support for AML (Anti-Money Laundering) systems. The ideal candidate will have strong banking domain expertise, technical proficiency, and a proven track record in delivering high-quality system enhancements and fixes in a production environment.

Key Responsibilities

• Deliver consistent, high-quality enhancements and changes to AML systems in production, addressing BAU (Business-As-Usual) issues.
• Provide reliable Level 3 investigative and fix-it support for AML applications.
• Support System Integration Testing (SIT) and User Acceptance Testing (UAT) phases with strong technical and functional input.
• Proactively identify and escalate critical delivery blockers with clear context and propose viable solutions or workarounds.
• Ensure adherence to DevOps change processes and production deployment standards.

Required Skills & Experience

• Functional and technical delivery of 2-3 years experience in the banking domain.
• Hands-on experience with: Oracle SQL / PL-SQL; Java; Unix shell scripting; DevOps tools (e.g., Bitbucket, Jenkins); Job scheduling tools (e.g., Control-M); Change management tools (e.g., Aldon)
• Implementation experience with AML applications such as Fircosoft, Actimize, or Detica.
• Excellent problem-solving skills and ability to work under pressure in a production support environment.

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.