L2 SailPoint Support

KRIS INFOTECH PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

KRIS INFOTECH PTE. LTD. is seeking a SailPoint IAM Support Specialist to provide Level 2 support for SailPoint and its integrations in a fast-paced corporate banking environment.

You will investigate and resolve IAM issues within SLAs, monitor platform health, perform root cause analysis, participate in upgrades, and ensure compliance with security and governance requirements while maintaining strong stakeholder relationships.

Qualifications

• Bachelor’s degree in IT/CS/Engineering or related field.
• 3–5 years of experience supporting SailPoint IAM.
• Experience in user access management, provisioning, and access governance.
• Experience in Corporate Banking or Financial Services.
• Knowledge of security and compliance related to access governance.
• Strong stakeholder management and vendor coordination.

Responsibilities

• Provide Level 2 support for SailPoint and its integrations.
• Investigate, troubleshoot, and resolve SailPoint issues and access requests within SLAs.
• Monitor SailPoint jobs, workflows, connectors, and platform health.
• Perform root cause analysis and implement preventive actions.
• Participate in system upgrades, patches, releases, and post-implementation support.
• Ensure compliance with security policies and governance requirements.
• Coordinate with business users, vendors, and technical teams for timely resolution.
• Communicate incidents and impact to stakeholders.
• Maintain operational documentation, SOPs, and knowledge repositories.
• Identify opportunities for process improvement, automation, and optimization.

Skills

Analytical skills

Troubleshooting

Problem-solving

Stakeholder management

Vendor coordination

SLA adherence

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline

Tools

SailPoint IAM

Job description

Job Description:

• Provide Level 2 support for the SailPoint platform and its integrations.
• Investigate, troubleshoot, and resolve SailPoint-related issues and access management requests within agreed SLAs.
• Monitor SailPoint jobs, workflows, connectors, and overall platform health to ensure service availability and stability.
• Perform root cause analysis for recurring incidents and implement corrective and preventive actions.
• Participate in system upgrades, patch deployments, release activities, and post-implementation support.
• Ensure compliance with security policies, operational standards, and governance requirements.
• Prepare and support audit, compliance, and regulatory reporting requirements.
• Coordinate with business users, vendors, and technical teams to ensure timely resolution of issues and escalation items.
• Communicate incidents, business impacts, risks, workarounds, and resolution status to relevant stakeholders.
• Provide high-quality technical and functional support while maintaining strong stakeholder relationships and customer service standards.
• Maintain operational documentation, SOPs, knowledge repositories, and support procedures.
• Identify opportunities for process improvement, automation, and service optimization.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 3 to 5 years of experience supporting SailPoint Identity and Access Management (IAM) platforms, including user access management, provisioning, and access governance activities.
• Knowledge of identity lifecycle management, provisioning, deprovisioning, access certifications, and role management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience in application support within the Corporate Banking or Financial Services industry.
• Good understanding of security and compliance requirements related to access governance.
• Strong stakeholder management and vendor coordination skills.
• Ability to work in a fast-paced support environment with SLA commitments.

Preferred Skills and Experience:

• Hands-on experience supporting SailPoint connectors and integrations.
• Experience with application onboarding, account aggregation, and identity synchronization processes.
• Experience supporting audits and compliance reviews.
• SailPoint certification is an advantage.