SailPoint L2 Support Engineer – IAM Specialist

INFOGAIN SOLUTIONS PTE. LIMITED; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

INFOGAIN SOLUTIONS PTE. LIMITED is seeking a capable L2 Support Engineer for SailPoint in Singapore. You will provide Level 2 support for SailPoint IAM and its integrations, investigate issues, and resolve access management requests within SLA.

You will monitor jobs, perform root cause analysis, participate in upgrades, ensure security and governance compliance, and support audits. Collaboration with business users, vendors, and technical teams is essential to maintain service availability and

Qualifications

• Bachelor's degree in IT, CS, engineering or related discipline.
• 3–5 years of experience supporting SailPoint IAM platforms.
• Experience with user access management, provisioning and access governance.
• Experience in Corporate Banking or Financial Services domain.

Responsibilities

• Provide Level 2 support for SailPoint and integrations.
• Investigate, troubleshoot, and resolve IAM issues within SLAs.
• Monitor SailPoint jobs, workflows, connectors, and platform health.
• Perform root cause analysis and preventive actions.
• Participate in upgrades, patches, releases, and post-implementation support.
• Ensure security policies and governance compliance.
• Prepare audit, compliance, and regulatory reporting.
• Coordinate with users, vendors and tech teams.
• Communicate incidents and resolutions to stakeholders.
• Maintain SOPs, knowledge bases and support procedures.
• Identify opportunities for automation and process improvements.

Skills

Identity lifecycle

Analytical skills

Domain experience

Security compliance

Stakeholder management

SLA support

Education

Bachelor's degree in IT/CS/Engineering

Tools

SailPoint IAM

SailPoint connectors

Application onboarding

Job description

INFOGAIN SOLUTIONS PTE. LIMITED is seeking a capable L2 Support Engineer for SailPoint in Singapore. You will provide Level 2 support for SailPoint IAM and its integrations, investigate issues, and resolve access management requests within SLA.

You will monitor jobs, perform root cause analysis, participate in upgrades, ensure security and governance compliance, and support audits. Collaboration with business users, vendors, and technical teams is essential to maintain service availability and