L2 Support Engineer (Sailpoint IAM) - Contract

Talentvis Singapore Pte Ltd.; Singapore; Presencial; SGD 67.000 - 123.000; Jornada completa

Descripción de la vacante

Talentvis Singapore Pte. Ltd. seeks an L2 Support Engineer specializing in SailPoint IAM/IGA to provide advanced technical support for identity and access systems.

The role bridges frontline support and engineering, solving complex incidents to help maintain business continuity and security. You will work with vendors and internal teams to resolve issues, implement patches and runbooks, and contribute to compliance audits.

Formación

• Bachelor's degree in Information Technology, Computer Science, Engineering or related discipline.
• 3–5 years of experience supporting SailPoint IAM platforms, including user access management and provisioning.
• Knowledge of identity lifecycle management, provisioning, deprovisioning, access certifications and role management.
• Strong analytical, troubleshooting and problem-solving skills.
• Experience in application support within Corporate Banking or Financial Services.
• Understanding of security and compliance requirements related to access governance.
• Strong stakeholder management and vendor coordination skills.
• Ability to work in a fast-paced support environment with SLA commitments.

Responsabilidades

• Provide second-level technical support for SailPoint IAM/IGA system and integrations.
• Investigate and resolve complex incidents and service requests.
• Diagnose identity provisioning, access requests, and user lifecycle issues.
• Analyze logs and performance metrics to identify root causes and resolutions.
• Collaborate with L3 teams, users and vendors to ensure reliable SailPoint operations.
• Create and maintain runbooks and knowledge base articles.
• Perform patches, upgrades and configuration changes per change management.
• Monitor system health, security and compliance for SailPoint services.
• Provide guidance and knowledge transfer to junior staff.
• Participate in on-call schedules for after-hours support.

Conocimientos

SailPoint IAM

L2 Support

Incident management

Troubleshooting

Identity governance

Security compliance

Vendor coordination

On-call support

Educación

BSc IT/CS/Engineering

Herramientas

SailPoint connectors

Descripción del empleo

About the role

We are seeking an L2 Support Engineer specialising in Sailpoint IAM/IGA to join our team on a contract basis . This role offers an exciting opportunity to provide advanced technical support for Identity Access Management and Identity Governance Administration systems. As an L2 Support Engineer, you will be a key player in ensuring the stability, security and optimal performance of our Sailpoint IAM/IGA infrastructure. You will bridge the gap between frontline support and engineering teams, troubleshooting complex issues and implementing solutions that directly impact business continuity and security posture.

Key responsibilities

• Provide second-level technical support for Sailpoint IAM/IGA system and its integrations, investigating and resolving complex incidents and service requests
• Diagnose and troubleshoot issues related to identity provisioning, access requests, role management and user lifecycle management
• Analyse system logs, error messages and performance metrics to identify root causes of problems and implement effective resolutions
• Collaborate with L3 support teams, business users and vendors to resolve issues, support compliance requirements, and ensure the reliable operations of Sailpoint services
• Create and maintain comprehensive technical documentation, runbooks and knowledge base articles for recurring issues and solutions
• Perform system maintenance activities, including patches, upgrades and configuration changes in accordance with change management procedures
• Monitor Sailpoint IAM/IGA system health, performance and security compliance
• Provide technical guidance and knowledge transfer to junior support team members and stakeholders
• Participate in on-call support schedules to provide emergency technical assistance outside standard business hours
• Support identity governance initiatives, compliance audits and security assessments related to IAM systems

What we're looking for

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 3 to 5 years of experience supporting SailPoint Identity and Access Management (IAM) platforms, including user access management, provisioning, and access governance activities.
• Knowledge of identity lifecycle management, provisioning, deprovisioning, access certifications, and role management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience in application support within the Corporate Banking or Financial Services industry.
• Good understanding of security and compliance requirements related to access governance.
• Strong stakeholder management and vendor coordination skills.
• Ability to work in a fast-paced support environment with SLA commitments.

Preferred Skills and Experience

• Hands-on experience supporting SailPoint connectors and integrations.
• Experience with application onboarding, account aggregation, and identity synchronization processes.
• Experience supporting audits and compliance reviews.
• SailPoint certification is an advantage.

Due to the volume of applicants, we regret to inform that only shortlisted candidates would be notified.

Talentvis Singapore Pte. Ltd.

EA Licence Number: 04C3537

Personnel Registration Number: R1222762

Tan Ying Mrs Ying Yoshimura