SailPoint IAM L2 Engineer — Identity & Access Reliability

Talentvis Singapore Pte Ltd.; Singapore; On-site; SGD 67,000 - 123,000; Full time

Job summary

Talentvis Singapore Pte. Ltd. seeks an L2 Support Engineer specializing in SailPoint IAM/IGA to provide advanced technical support for identity and access systems.

The role bridges frontline support and engineering, solving complex incidents to help maintain business continuity and security. You will work with vendors and internal teams to resolve issues, implement patches and runbooks, and contribute to compliance audits.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering or related discipline.
• 3–5 years of experience supporting SailPoint IAM platforms, including user access management and provisioning.
• Knowledge of identity lifecycle management, provisioning, deprovisioning, access certifications and role management.
• Strong analytical, troubleshooting and problem-solving skills.
• Experience in application support within Corporate Banking or Financial Services.
• Understanding of security and compliance requirements related to access governance.
• Strong stakeholder management and vendor coordination skills.
• Ability to work in a fast-paced support environment with SLA commitments.

Responsibilities

• Provide second-level technical support for SailPoint IAM/IGA system and integrations.
• Investigate and resolve complex incidents and service requests.
• Diagnose identity provisioning, access requests, and user lifecycle issues.
• Analyze logs and performance metrics to identify root causes and resolutions.
• Collaborate with L3 teams, users and vendors to ensure reliable SailPoint operations.
• Create and maintain runbooks and knowledge base articles.
• Perform patches, upgrades and configuration changes per change management.
• Monitor system health, security and compliance for SailPoint services.
• Provide guidance and knowledge transfer to junior staff.
• Participate in on-call schedules for after-hours support.

Skills

SailPoint IAM

L2 Support

Incident management

Troubleshooting

Identity governance

Security compliance

Vendor coordination

On-call support

Education

BSc IT/CS/Engineering

Tools

SailPoint connectors

Job description

Talentvis Singapore Pte. Ltd. seeks an L2 Support Engineer specializing in SailPoint IAM/IGA to provide advanced technical support for identity and access systems.

The role bridges frontline support and engineering, solving complex incidents to help maintain business continuity and security. You will work with vendors and internal teams to resolve issues, implement patches and runbooks, and contribute to compliance audits.